How to request that your personally identifiable information be removed from OverDrive's systems

You can request that your personally identifiable information (PII) be removed from OverDrive's systems by using our User Privacy Portal.

Note: If you just want to clear or turn off your timeline in Libby, disable your history in Sora, or disable your history on your library's OverDrive website, you can do that instead.

When you create a request in the portal, it doesn't affect the status of your library card or remove any personal data held by your library. When your request is complete, you'll still be able to use your library card with OverDrive services in the future, but your current loans, holds, tags, and timeline will no longer be accessible.

Note: If you have trouble signing into your library account while creating your request, contacting your library is the best way to get help. If you get stuck, contact our Support team.

To create an information removal request:

1. Go to OverDrive's User Privacy Portal.
2. Enter your library's name, city, or postal code, then press Enter.
3. Select your library from the list.
4. If prompted, select the sign-in method you use with OverDrive services. In some cases (e.g., if you selected a consortium in step three), you may also be prompted to select your library after selecting your sign-in method.
5. Sign into your library. If you sign in using a mobile number, enter the verification code sent to your phone.
6. Enter your email address, then select Continue. If you have an overdrive.com account and you'd also like to remove data associated with that account, enter the email address you use for your OverDrive account here and check the box on the "Confirm request" page.
7. A verification code will be sent to that email address. Enter the code, then select Continue.
8. On the "Confirm request" page, complete the CAPTCHA. You can optionally check the box on this page to request that we also remove data associated with your email address. Then select Submit request.
   Note: If you check the box on this page, we may remove some data associated with other library accounts that use that email address. However, if you don't create separate data removal requests for your other library accounts, your personal information associated with those accounts may not be removed. To ensure we remove data for all of your library accounts, please submit a separate request for each account.

You will receive a confirmation email at the address you provided once your request is complete.

Please note that OverDrive maintains a record of information removal requests and data necessary to demonstrate regulatory compliance.

You can learn more about how personal data is collected by reading our privacy policy.