What to do if Adobe Digital Editions isn't displaying a downloaded ebook

If Adobe Digital Editions doesn't open

If Adobe Digital Editions (ADE) doesn't open after you download and try to open an ebook from your library, make sure your computer is set up to automatically open ACSM (ebook) files in ADE.

If Adobe Digital Editions opens, but doesn't properly download the ebook

If ADE opens but doesn't display the ebook, or the ebook is shown but won't open, try creating a backup of the original "restore" folder to resolve the issue.

  1. Close ADE.
  2. Go to [My] Documents > My Digital Editions. Rename the restore folder to restore.old.
  3. Download a fresh copy of the title.
  4. Open (or run) the newly downloaded ACSM (ebook) file. ADE will appear and should load the ebook.

If you continue to have problems with ADE, see this article for more troubleshooting options.

Last Updated: 13 August 2019 02:48 PM