Troubleshooting errors that say an ebook has been downloaded or fulfilled by another user or account

If you download an ebook on one device, then try to download it to the OverDrive app or Adobe Digital Editions (ADE) on another device, you may see one of the following errors:

  • This title has been downloaded using a different account. Authorize this app with the same OverDrive account (or Adobe ID) you originally used to download the title.

Note: You may also see this error on a single device if you uninstall and reinstall the OverDrive app, but sign into the app in a different way.

These errors mean you're using more than one authorization (or app sign-in) method. The authorization needs to match on all your devices in order to download the same books to each of them.

To fix and prevent this error, make sure you're using the same authorization (OverDrive account, library card, or Adobe ID) to sign into the OverDrive app or ADE on all of your devices.

Note: You won't be able to authorize ADE using a library card.

Last Updated: 09 February 2021 12:51 PM