Troubleshooting errors that say an ebook has been downloaded or fulfilled by another user or account

If you download an ebook on one device, then try to download it to Adobe Digital Editions (ADE) on another device, you may see one of the following errors:

• This title has been downloaded using a different account. Authorize this app with the same OverDrive account (or Adobe ID) you originally used to download the title.
• E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

These errors mean you're using more than one authorization (or app sign-in) method. The authorization needs to match on all your devices in order to download the same books to each of them.

To fix and prevent this error, make sure you're using the same authorization to sign into ADE on all of your devices.

Note: You may also want to consider trying the Libby app to enjoy digital titles from your library. Libby doesn't require authorization, so you won't run into this problem there, and your current OverDrive loans will be waiting for you in Libby when you sign in with your library card.

1. Deauthorize ADE: Press Ctrl + Shift + D (Windows) or Command + Shift + D (Mac) on your keyboard, enter your password, then click Erase Authorization.
2. Reauthorize ADE using the same authorization (OverDrive account or Adobe ID) you originally used to download the book. You can find ADE authorization steps in this article.
3. Ereader only: Try transferring the ebook again.

Note: If your ereader doesn't use ADE to transfer books, consult your device's manual to learn how to deauthorize, reauthorize, and transfer books to it.

If you try the steps above and still get this error...

Make sure your devices are all authorized the same way, then contact support. They'll be able to reset the authorization for your current checkouts, and you'll be able to continue reading your borrowed books.