Why did my device lose access to the digital library on October 30, 2020?
On October 30, 2020, OverDrive made necessary security upgrades to protect the privacy of user data. Those updates meant certain devices with older operating systems lost access to the OverDrive app and OverDrive websites.
On October 30, 2020, OverDrive ended support for TLS 1.0 and 1.1. OverDrive remains compatible with TLS 1.2 (the industry standard version) and above.
TLS (Transport Layer Security) is the technology that keeps data secure and private when it's sent over an internet connection. At OverDrive, TLS is what protects the privacy of data like library card numbers and individual browsing activity.
TLS 1.0 and 1.1 are outdated versions of this technology that have become vulnerable to web attacks over time. Along with tech industry leaders like Apple and Google, OverDrive ended support for TLS 1.0 and 1.1 to ensure security and privacy for our users.
How can I keep accessing the digital library on my device?
On mobile devices
If possible, update your operating system to at least Android 5 (see Google's steps for updating your Android version) or iOS 5 (see Apple's steps for updating your iOS version). Please note that when you update your operating system, there's always a risk of losing access to other apps that may not be available for newer operating system versions.
Note: If your device uses a different operating system (other than Android or iOS), check the device settings or contact the manufacturer to see if a system update is available.
If you're using an early Kindle Fire or other ereader that can't be updated, you'll still be able to read library ebooks that are delivered or transferred to it from a supported device.
On Windows 7 computers
You may need to install Windows updates and/or update your browser to the latest version to continue using OverDrive on your computer.