Why can't I find the title I put on hold?

If you can't find a title that you placed on hold, there are a few possible explanations:

  • You used different cards to place and retrieve your holds
    It's possible you're not signed in with the card you used to place the hold. If you have multiple library cards (or share a device with a family member), try signing out and signing back in with another card, then check your Holds page.
  • Your library card was recently replaced
    If you've recently replaced your library card (because the old one was lost, stolen, or worn out), it's possible your library still needs to add your old library card info, including your holds, to the new one. In this case, contact your library and ask them to do so.
  • The hold expired
    If you don't have automatic checkouts turned on for your holds
    , your title could have been available, but it expired before you tried to borrow it. When your hold becomes available to borrow, you receive an email notification that includes how long you have before the hold expires. If your hold expires, it's given to the next waiting user or returned to the library's collection.
  • You successfully borrowed the title
    If your hold became available, it may have been automatically checked out. In that case, the title would be on your Loans (or Checkouts) page (instead of your Holds page).
Last Updated: 22 October 2019 02:11 PM