If your library's OverDrive website isn't loading or you see a message about updating your browser, try clearing your browser's cache and returning to the site.

If the problem continues, there are a few possible reasons:

  • Your building's network settings may be preventing you from reaching the site.
    To determine if there's an issue with your building's network settings, try going to your library's OverDrive website on a different connection (for example, by using a cellular connection on your phone). If the site loads using the other connection, it's likely that your building's network settings are causing the issue. To resolve the issue, please contact the network administrator for your building, or contact support and let them know you've tried this step.
  • A firewall may be preventing you from reaching the site.
  • Antivirus software may be preventing you from reaching the site.

Please contact support for more information.

Last Updated: Dec 02, 2016 10:17AM EST