Sometimes an error can occur during the download process that causes errors in an eBook or audiobook. Audiobooks might skip, or eBooks may not open. When this happens, please try deleting the title from your device and then downloading it again. This can help fix download errors such as:

  • ODM Read Error 101 An unexpected error occurred
  • ODM Read Error 102 An unexpected error occurred
  • The ACSM file you are attempting to use has expired. Please download a new copy of the ACSM from your original source.

Find specific instructions for your computer or device below.

Windows or Mac:

  1. Delete any titles you're having trouble with from OverDrive's desktop app (for audiobooks) or Adobe Digital Editions (for eBooks), then close the application.
  2. Search your computer for the title and delete each instance you find. By default, you'll find:
    • Audiobooks in [My] Documents > My Media > MP3 Audiobooks
    • eBooks in [My] Documents > Digital Editions
  3. Delete your temporary internet files. This step is extremely important.
  4. Close and reopen your web browser.
  5. Try downloading the title from your library's OverDrive website again.

Android and Chromebook:

  1. Delete the files for the title (but don't return it).
  2. Delete your app cookies:
    • Open the Home menu.
    • Click or tap Settings.
    • Select Delete app cookies.
  3. Go to your app Bookshelf, click or tap the title, and follow the prompts to download it again.

iOS (iPhone/iPad/iPod touch):

  1. Delete the files for the title (but don't return it).
  2. Delete your app cookies:
    • Open the Home menu.
    • Tap Settings.
    • Tap Delete App Cookies.
  3. Go to your app Bookshelf, tap the title, and follow the prompts to download it again.

Windows 8 and up:

  1. Delete the title from your app bookshelf (but don't return it to the library).
  2. Delete the title from your "History" page:
    • Select the Settings icon (in the top-right corner of the screen), then select History.
    • Select the title that's giving you trouble, then select Delete to remove it from the list.
  3. Try downloading the title again.
Last Updated: May 12, 2017 09:05AM EDT