We're here to help. Open a section below to find help with a specific platform.
Android
- "E_ADEPT_REQUEST_EXPIRED" or time/date error in the OverDrive app
- 1088 error on an Android device
- How to allow installation from "Unknown Sources" in Android
- How to clear a mobile internet browser's cache
- How to delete (but not return) a title from OverDrive for Android, Chromebook, and iOS (iPhone/iPad/iPod touch)
- How to enable cookies on your mobile device
- What to do if a downloaded title is not properly added to the bookshelf in OverDrive for Android
- What to do if a title is not properly loading or the OverDrive app is crashing
- What to do if an Android device reports it does not have enough memory while downloading a title
- What to do if files aren't downloading in OverDrive for Android
- What to do if there is a "too many activations" error when trying to authorize a device an Adobe ID
- What to do if there is a 1060 error when downloading a title using OverDrive for Android
- What to do if there is an "800404c - Invalid fulfillment request" error when downloading a title to your Kindle Fire
- What to do if you get a "Security warning" error in Android while browsing a library's digital collection
- What to do if you get a 3001 or 3006 error when opening an eBook using OverDrive for Android or Chromebook
- What to do if you get an "ERR_NAME_NOT_RESOLVED" error in OverDrive for Android
- What to do if you get an error saying an eBook has been downloaded or fulfilled by another user or account
- What to do if you're getting a 1063 error when trying to download a title on your Android device
- What to do if you're having trouble downloading a title in the OverDrive app
Apple devices
- "Device Deauthorized" error in OverDrive for iOS
- "E_ADEPT_REQUEST_EXPIRED" or time/date error in the OverDrive app
- "E_ADEPT_USER_AUTH" error in OverDrive for iOS (iPhone/iPad/iPod touch)
- How to clear a mobile internet browser's cache
- How to delete (but not return) a title from OverDrive for Android, Chromebook, and iOS (iPhone/iPad/iPod touch)
- How to enable cookies on your mobile device
- What "Unable to Add eBook" and similar errors mean in OverDrive (3.5+) for iOS (iPhone/iPad/iPod touch)
- What to do if a title is not properly loading or the OverDrive app is crashing
- What to do if an audiobook isn't downloading in OverDrive for iOS (iPhone/iPad/iPod touch)
- What to do if iTunes is unable to transfer a title to an iPhone, iPad, or iPod due to a "file cannot be found" error
- What to do if OverDrive for iOS (iPhone/iPad/iPod touch) downloads a bad file or crashes when trying to play an audiobook
- What to do if the OverDrive app gets stuck on the "Adding title" message
- What to do if there is a "too many activations" error when trying to authorize a device an Adobe ID
- What to do if there is an "E_ADEPT_DATE_SYNTAX" error when trying to authorize the OverDrive app with an Adobe ID on an iOS device (iPhone/iPad/iPod touch)
- What to do if you can't adjust the font size in the OverDrive app on an iPad (on iOS 10)
- What to do if you get a "Connection Lost" error in OverDrive for iOS (iPhone/iPad/iPod touch)
- What to do if you get an error saying an eBook has been downloaded or fulfilled by another user or account
- What to do if you're having trouble downloading a title in the OverDrive app
- What to do if you're having trouble transferring audiobooks to an iOS device (iPhone/iPad/iPod touch) from OverDrive for Windows or Mac
eReaders
- How to import Adobe Digital Editions titles into Sony Reader for PC/Mac
- How to import Sony Reader for PC/Mac titles into Adobe Digital Editions
- How to transfer eBooks to a Sony Reader using Sony Reader software
- Known issues with Sony Reader, NOOK GlowLight Plus, NOOK Color, and Adobe Digital Editions
- What to do if an eBook transferred to a NOOK is asking for a credit card when you try to read it
- What to do if there is a "Protected Page" error when opening an eBook on a Sony Reader
- What to do if there is a "too many activations" error when trying to authorize a device an Adobe ID
- What to do if there is an "x No permission to copy document here" error when using Adobe Digital Editions to transfer eBooks
- What to do if you get a "CE_COPY_NOT_ALLOWED - No permission to copy the book" error when trying to transfer an eBook using Adobe Digital Editions
- What to do if you get a "Content locked" error on your Kobo eReader
- What to do if you get a "Sorry, cannot open this book" error on a NOOK when trying to open a transferred eBook
- What to do if you get an "Error 2038" or "E_IO_WRITE" message when trying to transfer titles to a NOOK
- What to do if you get an "Unable to open [title]. No record for this loan is found on this machine" error
- What to do if you get an error saying an eBook has been downloaded or fulfilled by another user or account
- What to do if your eReader is not detected by Adobe Digital Editions
Kindle
- "E_ADEPT_REQUEST_EXPIRED" or time/date error in the OverDrive app
- How to allow installation from "Unknown Sources" in Android
- How to clear a mobile internet browser's cache
- How to delete (but not return) a title from OverDrive for Android, Chromebook, and iOS (iPhone/iPad/iPod touch)
- How to enable cookies on your mobile device
- What to do if a downloaded title is not properly added to the bookshelf in OverDrive for Android
- What to do if a title is not properly loading or the OverDrive app is crashing
- What to do if an Android device reports it does not have enough memory while downloading a title
- What to do if files aren't downloading in OverDrive for Android
- What to do if there is a "too many activations" error when trying to authorize a device an Adobe ID
- What to do if there is a 1060 error when downloading a title using OverDrive for Android
- What to do if there is an "800404c - Invalid fulfillment request" error when downloading a title to your Kindle Fire
- What to do if you get a "Security warning" error in Android while browsing a library's digital collection
- What to do if you get a 3001 or 3006 error when opening an eBook using OverDrive for Android or Chromebook
- What to do if you get an error saying an eBook has been downloaded or fulfilled by another user or account
- What to do if you're getting a 1063 error when trying to download a title on your Android device
- What to do if you're having trouble downloading a title in the OverDrive app
Mac
- How to enable cookies on your computer
- How to remove temporary internet files from a desktop computer
- How to set Adobe Digital Editions to open eBooks automatically
- How to set OverDrive's desktop app to open audiobooks automatically
- What to do if Adobe Digital Editions opens a title but the download doesn't start
- What to do if iTunes is unable to transfer a title to an iPhone, iPad, or iPod due to a "file cannot be found" error
- What to do if OverDrive's desktop app can't find your device after it's plugged into your computer
- What to do if there are errors when using Open Office and OverDrive's desktop app
- What to do if there is a "List Change" (or similar) error in Adobe Digital Editions
- What to do if there is a "Requested license either is invalid or already acquired" error in OverDrive's desktop app
- What to do if there is a "too many activations" error when trying to authorize a device an Adobe ID
- What to do if there is a DRM error on a Mac
- What to do if there is an "E_ADEPT_REQUEST_EXPIRED" error in Adobe Digital Editions
- What to do if there is an "IO Error on Network Request" or "Error contacting authentication server" in Adobe Digital Editions
- What to do if there is an "x No permission to copy document here" error when using Adobe Digital Editions to transfer eBooks
- What to do if there is an iTunes "Error 609" while trying to transfer an audiobook
- What to do if you get a "CE_COPY_NOT_ALLOWED - No permission to copy the book" error when trying to transfer an eBook using Adobe Digital Editions
- What to do if you get an "ACSM - The OverDrive media file root element is not valid" error when using OverDrive's desktop app for Windows or Mac
- What to do if you get an "Unable to acquire license" error in OverDrive's desktop app
- What to do if you get an "Unable to open [title]. No record for this loan is found on this machine" error
- What to do if you get an authorization error in Adobe Digital Editions
- What to do if you get an error saying an eBook has been downloaded or fulfilled by another user or account
- What to do if you're having trouble downloading a title in the OverDrive app
- What to do if you're having trouble transferring audiobooks to an iOS device (iPhone/iPad/iPod touch) from OverDrive for Windows or Mac
MP3 players
- How to enable disk use on your iPod shuffle
- How to format a Philips GoGear media player using a Windows computer
- How to set the "Manually manage music" option in iTunes
- How to transfer MP3 audiobooks to a device that isn't showing up in the OverDrive Transfer Wizard
- What to do if a title's .wax file is "not valid" when trying to burn or transfer audiobooks
- What to do if an audiobook is not playing in order on your MP3 player
- What to do if an iPod shuffle plays audiobook parts out of order
- What to do if audiobooks are not transferring properly from a Windows computer to an iPod
- What to do if iTunes is unable to transfer a title to an iPhone, iPad, or iPod due to a "file cannot be found" error
- What to do if OverDrive's desktop app can't find your device after it's plugged into your computer
- What to do if there is an iTunes "Error 609" while trying to transfer an audiobook
- What to do if you're missing part of an audiobook after transferring from Windows to your Apple device
- Where to find a transferred audiobook on your iOS device (iPhone/iPad/iPod touch)
Windows
- "E_ADEPT_REQUEST_EXPIRED" or time/date error in the OverDrive app
- How to enable cookies on your computer
- How to remove temporary internet files from a desktop computer
- How to set Adobe Digital Editions to open eBooks automatically
- How to set OverDrive's desktop app to open audiobooks automatically
- What to do if a title's .wax file is "not valid" when trying to burn or transfer audiobooks
- What to do if Adobe Digital Editions opens a title but the download doesn't start
- What to do if Firefox prompts you to open a file with "TWINUI"
- What to do if iTunes is unable to transfer a title to an iPhone, iPad, or iPod due to a "file cannot be found" error
- What to do if OverDrive's desktop app can't find your device after it's plugged into your computer
- What to do if there are errors when using Open Office and OverDrive's desktop app
- What to do if there is a "0x8004500E - The license has been revoked" error using OverDrive for Windows
- What to do if there is a "List Change" (or similar) error in Adobe Digital Editions
- What to do if there is a "Requested license either is invalid or already acquired" error in OverDrive's desktop app
- What to do if there is a "StarBurn" error while trying to burn a title using OverDrive for Windows
- What to do if there is a "too many activations" error when trying to authorize a device an Adobe ID
- What to do if there is an "E_ADEPT_REQUEST_EXPIRED" error in Adobe Digital Editions
- What to do if there is an "IO Error on Network Request" or "Error contacting authentication server" in Adobe Digital Editions
- What to do if there is an "OMCDetect" error while using OverDrive for Windows (desktop)
- What to do if there is an "Unexpected file format" error when opening OverDrive for Windows (desktop)
- What to do if there is an "x No permission to copy document here" error when using Adobe Digital Editions to transfer eBooks
- What to do if there is an iTunes "Error 609" while trying to transfer an audiobook
- What to do if you get a "CE_COPY_NOT_ALLOWED - No permission to copy the book" error when trying to transfer an eBook using Adobe Digital Editions
- What to do if you get an "ACSM - The OverDrive media file root element is not valid" error when using OverDrive's desktop app for Windows or Mac
- What to do if you get an "Error 2038" or "E_IO_WRITE" message when trying to transfer titles to a NOOK
- What to do if you get an "Unable to acquire license" error in OverDrive's desktop app
- What to do if you get an "Unable to open [title]. No record for this loan is found on this machine" error
- What to do if you get an 0x80080005 error when trying to transfer audiobooks to an Apple device
- What to do if you get an authorization error in Adobe Digital Editions
- What to do if you get an error saying an eBook has been downloaded or fulfilled by another user or account
- What to do if you get an error that says your version of Windows "is not compatible"
- What to do if you're having trouble downloading a title in the OverDrive app
- What to do if you're having trouble transferring audiobooks to an iOS device (iPhone/iPad/iPod touch) from OverDrive for Windows or Mac
