We're here to help. Open a section below to find help with a specific platform.
Android
- "E_ADEPT_REQUEST_EXPIRED" in the OverDrive app or Adobe Digital Editions
- "ERR_NAME_NOT_RESOLVED" error in OverDrive for Android
- 1060 error in OverDrive for Android
- 1063 error in OverDrive for Android
- 1088 error on an Android device
- A borrowed title doesn't appear on the app bookshelf in OverDrive for Android and Fire tablets
- An audiobook isn't making sound when playing in the Chrome browser
- General troubleshooting for the OverDrive app
- How to clear your browser's cache on a mobile device
- How to delete the files for a title in the OverDrive app without returning it
- How to enable cookies on your mobile device
- Not enough memory to download a title in OverDrive for Android
- What to do if files aren't downloading in OverDrive for Android
- What to do if you get a "Security warning" error in Android while browsing a library's digital collection
- What to do if you get an error saying an eBook has been downloaded or fulfilled by another user or account
Apple devices
- "Bad audiobook part" error in OverDrive for iOS (iPhone/iPad/iPod touch)
- "Device Deauthorized" error in OverDrive for iOS
- "E_ADEPT_REQUEST_EXPIRED" in the OverDrive app or Adobe Digital Editions
- An audiobook isn't downloading in OverDrive for iOS (iPhone/iPad/iPod touch)
- General troubleshooting for the OverDrive app
- How to clear your browser's cache on a mobile device
- How to delete the files for a title in the OverDrive app without returning it
- How to enable cookies on your mobile device
- What to do if the OverDrive app gets stuck on the "Adding title" message
- What to do if you can't adjust the font size in the OverDrive app on an iPad (on iOS 10)
- What to do if you get an error saying an eBook has been downloaded or fulfilled by another user or account
Ereaders
- "CE_COPY_NOT_ALLOWED - No permission to copy the book" error in Adobe Digital Editions
- "Content locked" error or book won't open on a Kobo eReader
- "Error 2038" or "E_IO_WRITE" message when transferring titles to a NOOK
- "Sorry, cannot open this book" error on a NOOK when trying to open a transferred ebook
- "Unable to open [title]. No record for this loan is found on this machine" error
- "User Not Activated," "Loan token not found," or "Loan not on record" error when opening an ebook on a NOOK
- What to do if you get an error saying an eBook has been downloaded or fulfilled by another user or account
- What to do if your eReader is not detected by Adobe Digital Editions
Kindle
- "E_ADEPT_REQUEST_EXPIRED" in the OverDrive app or Adobe Digital Editions
- 1060 error in OverDrive for Android
- 1063 error in OverDrive for Android
- A borrowed title doesn't appear on the app bookshelf in OverDrive for Android and Fire tablets
- General troubleshooting for the OverDrive app
- How to clear your browser's cache on a mobile device
- How to delete the files for a title in the OverDrive app without returning it
- How to enable cookies on your mobile device
- Not enough memory to download a title in OverDrive for Android
- What to do if files aren't downloading in OverDrive for Android
- What to do if you get a "Security warning" error in Android while browsing a library's digital collection
- What to do if you get an error saying an eBook has been downloaded or fulfilled by another user or account
- Why can't I read my Kindle Book on my Kindle or Kindle reading app?
Mac
- "CE_COPY_NOT_ALLOWED - No permission to copy the book" error in Adobe Digital Editions
- "Requested license either is invalid or already acquired" error in OverDrive's desktop app
- "Unable to acquire license" error in OverDrive for Windows (desktop)
- "Unable to open [title]. No record for this loan is found on this machine" error
- An audiobook isn't making sound when playing in the Chrome browser
- Authorization errors in Adobe Digital Editions
- How to clear your browser's cache on a computer
- How to enable cookies on your computer
- How to set Adobe Digital Editions to open ebooks automatically
- How to set OverDrive's desktop app to open audiobooks automatically
- If Adobe Digital Editions isn't working properly
- Trouble downloading an audiobook in the OverDrive desktop app (Windows or Mac)
- What to do if Adobe Digital Editions isn't displaying a downloaded eBook
- What to do if Firefox tries to open a title you're downloading with the wrong program
- What to do if you get an error saying an eBook has been downloaded or fulfilled by another user or account
MP3 players
- An audiobook isn't playing in order on your MP3 player
- How to enable disk use on your iPod shuffle
- How to set the "Manually manage music" option on your iPod
- How to transfer audiobooks to a device that isn't showing up in OverDrive for Windows
- Missing audiobook parts on an iPod after transferring from Windows
Windows
- "CE_COPY_NOT_ALLOWED - No permission to copy the book" error in Adobe Digital Editions
- "E_ADEPT_REQUEST_EXPIRED" in the OverDrive app or Adobe Digital Editions
- "Error 2038" or "E_IO_WRITE" message when transferring titles to a NOOK
- "Requested license either is invalid or already acquired" error in OverDrive's desktop app
- "Unable to acquire license" error in OverDrive for Windows (desktop)
- "Unable to open [title]. No record for this loan is found on this machine" error
- An audiobook isn't making sound when playing in the Chrome browser
- Authorization errors in Adobe Digital Editions
- General troubleshooting for the OverDrive app
- How to clear your browser's cache on a computer
- How to enable cookies on your computer
- How to set Adobe Digital Editions to open ebooks automatically
- How to set OverDrive's desktop app to open audiobooks automatically
- If Adobe Digital Editions isn't working properly
- Trouble downloading an audiobook in the OverDrive desktop app (Windows or Mac)
- What to do if Adobe Digital Editions isn't displaying a downloaded eBook
- What to do if Firefox tries to open a title you're downloading with the wrong program
- What to do if you get an error saying an eBook has been downloaded or fulfilled by another user or account
