The following errors may occur when you're transferring an audiobook to an Apple device (like an iPod) using a Windows computer:

  • "iTunes 9.0.2 or higher is required"
  • "iTunes 9.7 or higher is required"

If you're getting one of these error messages:

  1. Uninstall both OverDrive for Windows and iTunes, using the instructions from Microsoft's support website (as needed):
  2. Reinstall OverDrive for Windows and iTunes.

If that doesn't solve your problem, you'll need to disable compatibility mode and administrative privileges for iTunes and OverDrive for Windows. Please follow the steps below to change these settings.

Part 1: Disable compatibility mode and administrative privileges for iTunes

  1. Click the Start button (or open the Search charm in Windows 8).
  2. Copy the following file path (depending on your system type) into the search box, and press Enter:
    • 64-bit systems:C:\Program Files (x86)\iTunes
    • 32-bit systems:C:\Program Files\iTunes
    Note: You can find your system type by searching for System on your computer. Select the option under "Control Panel."
  3. Right-click the iTunes.exe file and select Properties.
  4. In the "Properties" window that opens, select the Compatibility tab.
    • Uncheck Run this program in compatibility mode for.
    • Uncheck Run this program as an administrator.
  5. Click Apply.

Part 2: Disable compatibility mode and administrative privileges in OverDrive for Windows

  1. Click the Start button (or open the Search charm in Windows 8).
  2. Copy the following file path (depending on your system type) into the search box, and press Enter:
    • 64-bit systems: C:\Program Files (x86)\OverDrive Media Console or C:\Program Files (x86)\OverDrive for Windows (depending on your version of the software)
    • 32-bit systems: C:\Program Files\OverDrive Media Console or C:\Program Files\OverDrive for Windows
  3. Right-click the MediaConsole.exe file and select Properties.
  4. In the "Properties" window that opens, select the Compatibility tab.
    • Uncheck Run this program in compatibility mode for.
    • Uncheck Run this program as an administrator.
  5. Click Apply.
  6. Restart your computer to apply these settings.

You should now be able to transfer titles to your Apple device using iTunes and OverDrive for Windows.

Last Updated: Apr 10, 2017 04:14PM EDT