These particular errors usually occur when you are running out of space on your NOOK. The full error message will look something like one of these:

  • Error 2038 - Unsupported file type
  • E_IO_WRITE Failed to write destination file

How to check to see how much free space you have on your NOOK using a Windows computer

  1. Plug your NOOK into your computer if it isn't already.
  2. Go to Start > [My] Computer.
  3. Right-click on your NOOK, then go to Properties.
    The example below shows 4.74 GB of free space; plenty of room for more eBooks.
    Screenshot showing NOOK properties on a Windows computer

How to check to see how much free space you have on your NOOK using a Mac computer

  1. Plug your NOOK into your computer if it isn't already.
  2. Open "Finder."
  3. Right-click on your NOOK, then select Get Info.
    Look for the "Available" space left on the NOOK. You can compare this number to the "Capacity," or total amount of space on the device.
    Screenshot showing NOOK information on a Mac computer

If you're still having trouble, try this

If it looks like you've got plenty of room, your firewall or security software may be causing the error. Try temporarily disabling your firewall and transferring the title again. If that works, you may need to create an exception in your firewall for Adobe Digital Editions. Just remember to turn your firewall back on after you're finished.

If you're still having trouble, please use the support link on your library's website to get help.

Last Updated: Jan 09, 2015 01:10PM EST