Choose the image below that looks like the titles in your library's collection.

If you're having trouble signing into your library's OverDrive website, these tips may help:

  1. The new OverDrive offers several sign-in options (learn more about them here). If you're having trouble signing in, try using the same sign-in method every time you visit.
  2. If you see a "Something went wrong" error during sign-in, select the Go back button on the page or the Back button in your browser. Then, try signing in again.
  3. Some libraries require a PIN, or personal identification number, which acts like a password for your library account. If your library requires a PIN and you're not sure how to set it up, please contact your library for support.
  4. Some other libraries use passwords (instead of PINs) to protect your library account. If you're not sure how to set up your password or you forgot what your password is, please contact your library for support.
  5. If you're prompted to select a library branch, be sure to select the correct branch. Sometimes different branches can have very similar names.
  6. Check that you've entered your library card number and PIN (if required) correctly. If you can't remember your library card number or PIN, please contact your library for support.
  7. If you've verified that your login credentials are correct and you're still having trouble, there could be an issue with your library account (for example, your card may have expired, or you may have reached a limit on your fines). In this case, you'll also need to contact your library for support.
  8. If you're still having trouble signing in and there isn't an issue with your library account, there could be an issue with the website login process itself. This may be the case if you see one of the following error messages:
    • Failed HTTP Request to Library's ILS server
    • The specified account information is not valid
    • Error code: 10060
    • Error code: 10061
    • Failed SIP Login Message Request to the Library ILS Server
    • No socket data received; sender may have closed the socket
    In this case, please contact your library so they can look into the problem.

If you're having trouble signing into your library's OverDrive website, these tips may help:

  1. Some libraries require a PIN, or personal identification number, which acts like a password for your library account. If your library requires a PIN and you're not sure how to set it up, please contact your library for support.
  2. Some other libraries use passwords (instead of PINs) to protect your library account. If you're not sure how to set up your password or you forgot what your password is, please contact your library for support.
  3. If you're prompted to select a library branch from a drop-down list, be sure to select the correct branch. Sometimes different branches can have very similar names.
  4. Check that you've entered your library card number and PIN (if required) correctly. If you can't remember your library card number or PIN, please contact your library for support.
  5. If you've verified that your login credentials are correct and you're still having trouble, there could be an issue with your library account (for example, your card may have expired, or you may have reached a limit on your fines). In this case, you'll also need to contact your library for support.
  6. If you're still having trouble signing in and there isn't an issue with your library account, there could be an issue with the website login process itself. This may be the case if you see one of the following error messages:
    • Failed HTTP Request to Library's ILS server
    • The specified account information is not valid
    • Error code: 10060
    • Error code: 10061
    • Failed SIP Login Message Request to the Library ILS Server
    • No socket data received; sender may have closed the socket
    In this case, please contact your library so they can look into the problem.
Last Updated: Feb 13, 2017 12:14PM EST