This error typically occurs when you're trying to download an eBook from your library using OverDrive's app on your mobile device and the date or time is incorrect.

The full error will read something like one of these:

  • Either the download file has expired or the date and/or time on your device is incorrect. Please check your date, time, and time zone settings. All three must be accurate. (date/time error) (Error code 1069)
  • Error getting License. License Server Communication Problem: E_ADEPT_CORE_EXPIRED
  • Error message ASC4 license adobe request. Error 2004 1301168980000 is before 2011-3-26T-12-31-0700.
  • Adobe Activation Request Error: 2004 Adobe request error: E_ADEPT_REQUEST EXPIRED-2011-07-24T14:46:17=07:00(1311543977000) is before 2011-07-25T14:16;06-07;00 (1311628566827)
  • ACSM file has expired

To correct the error, make sure the date, time, and time zone settings for your device are all correct.

Note: Make sure you've updated the OverDrive app to the latest version before trying the steps below.

Android devices

  1. Go to Settings, then select Date & time (under "System").
  2. Enable the Automatic setting.
    If the Automatic setting isn't working for you, set the date and time manually.
  3. Make sure that the time zone is correct.
  4. Power your device off, wait a few seconds, then turn it back on and try downloading the title again.

iOS devices

  1. Go to Settings > General > Date & Time.
  2. Turn "24-Hour Time" ON.
  3. Delete app cookies:
    • Open the Home menu.
    • Tap Settings, and scroll to the bottom of the panel.
    • Select Delete app cookies, and tap to confirm.
  4. Clear your browser cache.
  5. Power your device off, wait a few seconds, then turn it back on and try downloading the title again.

Windows 8 devices

  1. Go into Desktop mode (tap the tile, or press Ctrl + D).
  2. Tap or click the clock in the lower-right corner.
  3. Select Change date and time settings...
  4. If the displayed date and time are incorrect, select Change date and time... in the "Date and Time" window, then set to appropriate values.
    You can also try clicking the Internet Time tab, selecting Change Settings, then Update now.
  5. Once the date and time are correct, restart your device, then try downloading the title again.

Windows 10 devices

  1. Tap or click the settings icon (from the Start menu).
  2. Select Time & language.
  3. If the displayed date and time are incorrect, toggle off Set time automatically.
  4. Under "Change date and time," select Change.
  5. In the pop-up that appears, set the appropriate values, then click or tap Change to save the changes.
  6. If the displayed time zone is incorrect, toggle off Set time zone automatically and select the correct time zone from the drop-down menu.
  7. Once the date and time are correct, restart your device, then try downloading the title again.
Last Updated: May 12, 2017 09:05AM EDT