These errors typically occur when there is a connection problem between your computer and Adobe's servers. Please try the steps below to resolve the issue.

Windows users

  1. Open Windows Explorer.
  2. Go to: [My] Documents > [My] Digital Editions > Restore > Tasks, then delete the contents of the folder.
  3. Check the following:
    Note: This step involves turning off or adjusting security features on your computer. You may want to turn them back on after you've successfully downloaded an eBook.
    • Are you using a firewall? If so, try disabling it for the eBook download.
      This can include the built-in Windows firewall as well as third-party applications, such as Norton Internet Security, McAfee, and AVG. Firewall settings may be blocking Adobe eBook downloads.
    • Are you using a web accelerator? If so, try disabling it for the eBook download.
      This is a feature you may want to leave turned off, since it couldcause other issues with your computer.
    • Do you have a pop-up blocker? If so, trydisabling it for the eBook download.
    • Do you have any parental control software installed? If so, try disabling it for the eBook download.
    • If you're using Internet Explorer, is it set to the default security level?
      To check, go to: Tools > Internet Options. Under the Security tab, click the Internet icon. Make sure the Default Level is selected under "Security level for this zone."

After you've gone through the steps above, close and re-open your web browser, then try downloading the eBook again.

Windows XP/Vista users seeing "Digital Editions cannot connect to the fulfillment server" error

Here's the full error message you may be seeing: Digital Editions cannot connect to the fulfillment server. Please make sure you are connected to the Internet.

To resolve this error:

  1. Open Windows Explorer.
  2. Go to My Documents > [My] Digital Editions > Restore > Tasks, then delete the folder's contents.
  3. Open Internet Explorer.
  4. Click the settings icon icon, then select Internet options.
  5. Select the Advanced tab, then scroll down to the "Security" section.
  6. Uncheck Use SSL 2.0 and Use SSL 3.0, and check Use TLS 1.0.

  7. Click OK to save your changes.
  8. Close Internet Explorer, then open the web browser you were originally using.

After you've restarted your web browser, open your library's digital collection and re-download the title.

Mac users

  1. Repair user permissions.
  2. Add Adobe Digital Editions (ADE) as well as the notification digitaleditions to your firewall's exception list.
  3. Uninstall ADE and remove it from the trash.
  4. Restart your computer.
  5. Reinstall ADE.

After you've gone through the steps above, try downloading the title again.

Last Updated: Mar 10, 2017 04:55PM EST