If you're having trouble downloading part of a title (usually an audiobook), follow the steps below to connect to Wi-Fi, check to make sure downloading is turned on in the app, or go through additional troubleshooting steps.

If any of these steps resolve your issue, there's no need to continue to the next section in the article.

Connect your Android device to a Wi-Fi network

If the Wi-Fi setting is turned off on your device, try turning it on and connecting to an available network before downloading a title. If you connect to a public Wi-Fi hotspot, make sure to agree to any terms and conditions. Sometimes you may be prevented from fully connecting to the network until you do.

If the title downloads successfully, there's no need to continue to the next set of instructions.

Make sure downloading is turned on in the OverDrive app

  1. In the OverDrive app, tap the icon in the top-left corner to open the Home menu.
  2. Tap Files.
  3. Toggle the "Downloads" slider to the ON position.
  4. All files queued in the app should start downloading automatically. If they don't, select a title on your bookshelf and tap Download all.

If the title downloads successfully, there's no need to continue to the next set of instructions.

Cancel downloads, reboot, and re-download

  1. In the OverDrive app, tap Files, then select the title you're having trouble with.
  2. Tap Delete all to remove the files or cancel the pending downloads.
  3. Turn your device completely off, then back on again.
  4. Open the OverDrive app and go to the bookshelf.
  5. Tap the problematic title, then Yes to download the title from the Files menu.
  6. The Files menu will open. From here, tap the title, then Download all. To only download specific parts, select the parts from the list, then tap Download.

If the title downloads successfully, there's no need to continue to the next set of instructions.

Make sure you have enough storage space to download titles

If you're still having trouble downloading titles, check your device's available storage and try freeing up space for downloads. You can check your device's available storage in your device's settings.

Visit this help article for suggestions about how you can free up space on your device.

Last Updated: Feb 27, 2019 01:08PM EST