If the OverDrive app is not working properly (titles are not loading properly, the app crashes, etc.), here are some troubleshooting steps that may help.

Troubleshooting OverDrive for iOS (iPhone/iPad/iPod touch)

Please try these steps in order. Once your issue is resolved, there's no need to continue to the next step.

  1. Make sure you're using the latest version of the OverDrive app (available on these devices) by going to the App Store and checking for updates. After updating, check to see if your issue is resolved. If it isn't, or if you were already using the latest version of the app, continue to step 2.
  2. Close the OverDrive app completely by swiping it up from your app switcher. Then, open the OverDrive app and see if your issue is resolved. If it isn't, continue to step 3.
  3. Restart your device. Then, open the OverDrive app and see if your issue is resolved. If it isn't, continue to step 4.
  4. Contact support for more help, and let them know you tried all the steps in this article.

Troubleshooting OverDrive for Android

Please try these steps in order. Once your issue is resolved, there's no need to continue to the next step.

  1. Make sure you're using the latest version of the OverDrive app (available on these devices) by going to your device's app store and checking for updates. After updating, check to see if your issue is resolved. If it isn't, or if you were already using the latest version of the app, continue to step 2.
  2. Close the OverDrive app completely by swiping it from your recently used apps list. Then, open the OverDrive app and see if your issue is resolved. If it isn't, continue to step 3.
  3. Restart your device.
    • Hold down the Power button until options appear.
    • Tap Power Off, then OK (if prompted) to turn off your device.
    • Open the OverDrive app and see if your issue is resolved. If it isn't, continue to step 4.
  4. Contact support for more help, and let them know you tried all the steps in this article.

Troubleshooting OverDrive for Windows 8/10

Please try these steps in order. Once your issue is resolved, there's no need to continue to the next step.

  1. Make sure you're using the latest version of the OverDrive app (available on these devices) by going to the Windows Store and checking for updates. After installing updates, check to see if your issue is resolved. If it isn't, or if you were already using the latest version of the app, continue to step 2.
  2. Close the OverDrive app completely.
    • On a desktop: Click the X icon in the top-right corner of the app window.
    • On a touchscreen: Press the back button, then swipe down from the top of the screen and drag the app to the bottom of the screen.
    • Open the OverDrive app and see if your issue is resolved. If it isn't, continue to step 3.
  3. Restart your device.
    • On a desktop: Right-click on the Start menu and select Shut down or sign out, then Restart.
    • On a touchscreen device: Press and hold the Power button and swipe down on the screen.
    • Open the OverDrive app and see if your issue is resolved. If it isn't, continue to step 4.
  4. Contact support for more help, and let them know you tried all the steps in this article.
Last Updated: Jan 05, 2018 03:24PM EST