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Troubleshooting

  • Why isn't my library's OverDrive website loading?

    If your library's OverDrive website isn't loading or you see a message about updating your browser, these steps may help fix or find the source of the issue. Please try these steps in order. Once the issue is resolved, there's no need to continue to the next step. Clear you...

    Dec 08, 2017 10:15AM EST
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  • If Adobe Digital Editions isn't working properly

    There are a few ways you can try to fix issues with downloading or transferring ebooks using Adobe Digital Editions (ADE): Update to the most recent version of ADE, then try downloading or transferring your ebook again. If that doesn't work, try uninstalling you...

    Jul 16, 2018 10:52AM EDT
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  • What to do if eBooks are not displaying properly in OverDrive for iOS ...

    eBook display issues can happen for a number of reasons and may be based on your device, your version of iOS, or the eBook file itself. You may see error messages like: This page contains the following errors: error on line [X] at column [Y]: Opening and ending tag mismatch...

    Mar 31, 2017 05:03PM EDT
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  • What to do if you get a "session expired" error

    If you get a "session expired" error in your library's digital collection, select Sign in on the error message. This should sign you back in automatically or take you to the sign in page. If you still get the "session expired" error after signing in, use the steps below to clear your cookies befor...

    Jul 25, 2017 01:34PM EDT
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  • What to do if Firefox prompts you to open a file with "TWINUI&quo...

    When Firefox on Windows 10 doesn't know how to open a file, Firefox will use a placeholder, "TWINUI," in the "Open with" drop-down. This typically happens after you've installed the OverDrive app (the app store version or desktop version), but haven't downloaded a title to it yet. Note: Learn the d...

    Sep 08, 2017 09:17AM EDT
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  • What to do if the OverDrive app gets stuck on the "Adding title&q...

    This issue was fixed in OverDrive for iOS v3.7.2. If you're having this issue, be sure to update the app. tag_type_article

    Dec 08, 2017 10:15AM EST
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  • "Device Deauthorized" error in OverDrive for iOS

    Here's the full error text: Device Deauthorized: This device is not authorized to read eBooks. You'll see this error when you try to download an eBook on your iOS device (iPhone/iPad/iPod touch), but your device isn't authorized to read eBooks. Here are the steps to resolve it: ...

    May 04, 2018 11:27AM EDT
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  • An audiobook isn't making sound when playing in the Chrome browse...

    If an audiobook isn't making sound when you're listening in the Google Chrome browser, it's likely because of Chrome's ad-blocking feature. You can fix the issue using these steps: Copy and paste this link into Chrome's address bar: chrome://flags/#autoplay-policy. ...

    May 15, 2018 09:51AM EDT
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