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Troubleshooting

  • Contacting support

    The search below will guide you to people who can provide help with your issue. In the results, you may find three links: Get support for direct support, Main website, where you can find the library or school's contact information, or Get a card for library card info. Search by the name of your lib...

    Nov 30, 2017 03:59PM EST
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  • What to do if there is an "E_BAD_LOAN_ID" error when trying ...

    Sometimes, there are issues communicating with the Adobe license server when you try to return a title in Adobe Digital Editions (ADE). You'll get an error like "E_BAD_LOAN_ID" or "E_LIC_ALREADY_RETURNED" in ADE. This typically means that the book was successfully returned, but it didn't get deleted...

    Feb 18, 2015 04:13PM EST
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  • How to set OverDrive's desktop app to open audiobooks automatical...

    Sometimes a "file association" error occurs on your computer, which prevents OverDrive's desktop app from opening downloaded audiobooks. If you're having trouble opening audiobooks in OverDrive's desktop app, try the steps below to make sure that your computer opens ODM files (which are used to dow...

    May 10, 2017 10:56AM EDT
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  • Why can't I find the title I put on hold?

    If you can't find a title that you placed on hold, there are a few possible explanations: The same library card must be used to place and retrieve holds. For example, if you place a title on hold using a family member's library card, then sign in with your own card to retriev...

    Mar 10, 2017 04:56PM EST
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  • What to do if you get a "Connection Lost" error in OverDrive...

    If you get a "Connection Lost" error but you're connected to the internet, the issue may be caused by an outdated library collection link saved in your "My libraries" list. This problem can be resolved by removing and re-adding your library using the steps below. Here's the full text of t...

    Mar 24, 2017 01:32PM EDT
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  • What to do if you get an "ERR_NAME_NOT_RESOLVED" error in Ov...

    If you get a "Webpage not available" error that says "ERR_NAME_NOT_RESOLVED," the issue may be caused by an outdated library collection link saved in your library list. Use the steps below to successfully connect to your library's OverDrive collection. Webpage not available The...

    Nov 16, 2015 10:42AM EST
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  • How to delete the files for a title in the OverDrive app without retur...

    If you're having trouble with a title or want to free up space on your device, you can delete the files for a title from the OverDrive app without returning it to your library. If you'd like to return the title instead, use the links below: How to return a downloaded title ...

    Jul 13, 2018 04:43PM EDT
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  • What "Unable to Add eBook" and similar errors mean in OverDr...

    Note: If you see "Unable to Add eBook" with an error code at the end (like "E_ADEPT_USER_AUTH"), run a search for the error code to find specific troubleshooting steps. Here are some error messages you may see when trying to download an eBook to the app bookshelf: ...

    Oct 03, 2016 01:29PM EDT
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  • Why can't I read my Kindle Book on my Kindle or Kindle reading ap...

    Choose the image below that looks like the titles in your library's collection. Some Kindle Books from your library (including many picture books, read-alongs, and graphic novels) are not supported and may not wo...

    Nov 16, 2017 03:16PM EST
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  • What to do if OverDrive for iOS (iPhone/iPad/iPod touch) downloads a b...

    If you see an error message about a bad file (or the app crashes) when you try to listen to an audiobook, some of its parts may not have downloaded correctly. Note: We always recommend using the most up-to-date version of the app. If you're having this issue and the app is crashing on your device,...

    Jul 06, 2016 03:27PM EDT
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