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Troubleshooting

  • How to remove temporary internet files from a desktop computer

    Clearing your temporary internet files may help resolve a variety of issues, including trouble when browsing your library website, signing in, or downloading titles. In Chrome Windows: Press Ctrl + Shift + Del to open the "Clear Browsing Data" window. Mac: Press C...

    Sep 08, 2017 09:17AM EDT
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  • "User Not Activated," "Loan token not found," or &...

    These errors typically occur if there's a problem with your NOOK's authorization. You should be able to fix the issue by resetting the Adobe credentials on your NOOK using a computer. Note: These steps don't work for the NOOK GlowLight Plus, which is authorized differently than other NOOKs. ...

    Jan 26, 2018 09:49AM EST
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  • What to do if there is a "0x8004500E - The license has been revok...

    This licensing error can typically be cleared up by removing the temporary internet files from your computer. If you're still having trouble, try upgrading Windows Media Player to the most recent version. tag_type_article

    Jan 10, 2017 12:39PM EST
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  • What to do if you get an error that says your version of Windows "...

    This error can occur when you're trying to download titles using OverDrive for Windows (desktop). Here is the exact error message you may be seeing: The version of this file is not compatible with the version of Windows you're running. Check your computer's system information to ...

    Jan 11, 2017 03:35PM EST
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  • How to clear your browser's cache on a mobile device

    Clearing your mobile browser's cache may help resolve a variety of issues, including trouble when browsing your library website, signing in, or downloading titles. Android Open your browser. Android browser: Go to Menu > More > Set...

    Jul 20, 2018 04:07PM EDT
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  • How to enable cookies on your computer

    OverDrive websites require the use of cookies to deliver higher performance and better functionality. By default, most browsers are set up to accept cookies. If you get an error telling you to enable cookies while browsing an OverDrive site, follow these simple steps to enable the feature. If you'r...

    Feb 13, 2017 12:14PM EST
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  • What to do if there is a "Software or Network Error" while t...

    This error can occur when there's an issue with your computer or device connecting to the internet. Please check your internet connection, then try downloading the title from your library's OverDrive website again. tag_type_article

    Feb 13, 2017 02:35PM EST
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  • What are ODM and ACSM files?

    ODM files The OverDrive app uses ODM files to open and download audiobooks that you've borrowed from your library's digital collection. You'll need the OverDrive app to open an ODM file: OverDrive for Windows (desktop) OverDrive for Mac ...

    Jul 13, 2018 02:59PM EDT
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  • How to enable cookies on your mobile device

    OverDrive websites require the use of cookies for better performance and functionality. By default, browsers on mobile devices are set up to accept cookies, so you shouldn't have to change anything. However, if you get an error telling you to enable cookies while browsing an OverDrive site on your ...

    Sep 29, 2017 04:53PM EDT
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  • What to do if there is an iTunes "Error 609" while trying to...

    This error occurs when iTunes detects a slow internet connection while trying to download album art and track information. To resolve the issue, disable these options in iTunes. Note: Make sure you have the latest version of iTunes installed before trying these steps. ...

    Feb 13, 2017 03:59PM EST
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