Meet Libby.
A fresh and easy way to borrow and read from your library. Learn more about Libby >
New to OverDrive? We’ll help you borrow eBooks, audiobooks, and more from your library. Learn more

Categories

Find library support

Troubleshooting

  • What to do if there is a "too many activations" error when t...

    This error occurs when too many computers or devices have been authorized with the same Adobe ID. To resolve this issue and complete the authorization on your current device, you'll need to visit Adobe's support site to reset your ID. tag_type_article

    May 12, 2017 09:04AM EDT
    Back to top
  • Why do I see a "Download (Restricted)" button for a borrowed...

    You may see a Download (Restricted) button for a borrowed title on your Checkouts page if certain download formats are blocked on your network. If you click the warning icon in the button, you will receive this message: Some format options have been disabled. You may see additional download options...

    Feb 24, 2017 05:01PM EST
    Back to top
  • What to do if you get a "Sorry, cannot open this book" error...

    eBook titles containing certain special punctuation marks (such as -, #, &, or %) will load correctly in Adobe Digital Editions (ADE), but you may see the error "Sorry, cannot open this book" after transferring the eBook to a NOOK device. To resolve this error, remove the punctuation from the eB...

    Apr 28, 2017 04:59PM EDT
    Back to top
  • Why did I receive an email from Amazon Kindle Support titled "Per...

    Choose the image below that looks like the titles in your library's collection. You received this email because you entered a Kindle Personal Documents email address when you placed a hold on your library's OverD...

    Jan 09, 2017 10:56AM EST
    Back to top
  • How to remove temporary internet files from a desktop computer

    Clearing your temporary internet files may help resolve a variety of issues, including trouble when browsing your library website, signing in, or downloading titles. In Chrome Windows: Press Ctrl + Shift + Del to open the "Clear Browsing Data" window. Mac: Press C...

    Sep 08, 2017 09:17AM EDT
    Back to top
  • What to do if there is a "User Not Activated" or "Loan ...

    This error typically occurs when there's a problem with your NOOK's authorization. To solve the issue, you'll need to reset the Adobe credentials on your NOOK. What you need Adobe Digital Editions installed on your Windows or Mac computer Your NOOK ...

    Jan 10, 2017 11:37AM EST
    Back to top
  • What to do if there is a "0x8004500E - The license has been revok...

    This licensing error can typically be cleared up by removing the temporary internet files from your computer. If you're still having trouble, try upgrading Windows Media Player to the most recent version. tag_type_article

    Jan 10, 2017 12:39PM EST
    Back to top
  • What to do if you get an error that says your version of Windows "...

    This error can occur when you're trying to download titles using OverDrive for Windows (desktop). Here is the exact error message you may be seeing: The version of this file is not compatible with the version of Windows you're running. Check your computer's system information to ...

    Jan 11, 2017 03:35PM EST
    Back to top
  • How to clear a mobile internet browser's cache

    Clearing your mobile browser's cache may help resolve a variety of issues, including trouble when browsing your library website, signing in, or downloading titles. Android Open your browser. Android browser: Go to Menu > More > Set...

    Sep 15, 2017 03:58PM EDT
    Back to top
  • How to enable cookies on your computer

    OverDrive websites require the use of cookies to deliver higher performance and better functionality. By default, most browsers are set up to accept cookies. If you get an error telling you to enable cookies while browsing an OverDrive site, follow these simple steps to enable the feature. If you'r...

    Feb 13, 2017 12:14PM EST
    Back to top
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete