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Troubleshooting

  • What to do if a transferred title is not showing up on a Kobo Reader

    eBook titles containing certain special punctuation marks (such as -, #, or &) will load correctly in Adobe Digital Editions, but you may not be able to find them on your Kobo eReader after transferring. To resolve this error, remove the punctuation from the eBook file name and transfer it again...

    Dec 04, 2015 01:41PM EST
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  • What to do if you get an "Error 2038" or "E_IO_WRITE&qu...

    These particular errors usually occur when you are running out of space on your NOOK. The full error message will look something like one of these: Error 2038 - Unsupported file type E_IO_WRITE Failed to write destination file How to check to see how much free ...

    Jan 09, 2015 01:10PM EST
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  • What to do if there is a "Failed to register. HRESULT -2147319780...

    The error message you're getting may look like this: Err msg: Module C:\Program Files\OverDrive for Windows\OMCZuneDeviceHelper.dll failed to register. HRESULT -2147319780. Contact your support personnel. If you see this message, it likely means that you're missing a non-essent...

    Oct 27, 2014 03:38PM EDT
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  • Authorization errors in Adobe Digital Editions

    You may see one of the authorization errors listed below when you're trying to open an eBook in Adobe Digital Editions (ADE). E_STREAM_ERROR E_ADEPT_DOCUMENT_TOO_SHORT E_AUTH_NOT_READY E_AUTH_BAD_DEVICE_KEY_OR_PKCS12 E_A...

    Mar 23, 2018 05:17PM EDT
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  • "CE_COPY_NOT_ALLOWED - No permission to copy the book" error...

    To resolve this error, you'll need to deauthorize your device in Adobe Digital Editions (ADE), then download and transfer the eBook again. Your device will be reauthorized automatically during the transfer. Follow these steps to deauthorize your device using ADE: If your dev...

    Mar 23, 2018 05:17PM EDT
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  • "Content locked" error or book won't open on a Kobo eRe...

    This error occurs when the authorization information on your Kobo eReader and in Adobe Digital Editions (ADE) doesn't match. Here are some specific error messages you may see on your Kobo when trying to open a transferred title in this scenario: Content locked ...

    May 04, 2018 11:27AM EDT
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  • What to do if you're having trouble transferring audiobooks to an...

    If you're having trouble transferring audiobooks to your iOS device (iPhone/iPad/iPod touch) from OverDrive for Windows or Mac, it's possible that iCloud syncing is interfering with the transfer process. Please try disabling iCloud syncing for this device while trying to transfer audiobooks. You ma...

    May 20, 2015 04:33PM EDT
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  • What to do if you get an "Unable to open [title]. No record for t...

    You may get an error that looks like the one below when attempting to open an eBook in Adobe Digital Editions (ADE): Error: Unable to open [title] No record for this loan is found on this machine. If you see this error, it may mean that your OverDrive account or Adobe ID authorization has...

    Oct 03, 2016 01:28PM EDT
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  • What to do if there is an "Unexpected file format" error whe...

    This error typically occurs when there is a problem storing information about downloaded titles in OverDrive for Windows (desktop). To resolve the error: Close OverDrive for Windows (desktop), if open. Open a Windows Explorer (or Files Explorer) window. ...

    Aug 11, 2017 03:39PM EDT
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  • What does the "Borrowing and downloading are disabled for this de...

    Normally, your library's OverDrive-powered website only shows titles that are compatible with the computer or device you're using to browse and borrow titles. However, if you browse your library's online catalog and you click a link for an OverDrive title, that title will open in your library's Over...

    May 29, 2014 03:26PM EDT
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