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Troubleshooting

  • What to do if there is an "Unexpected file format" error whe...

    This error typically occurs when there is a problem storing information about downloaded titles in OverDrive for Windows (desktop). To resolve the error: Close OverDrive for Windows (desktop), if open. Open a Windows Explorer (or Files Explorer) window. ...

    Aug 11, 2017 03:39PM EDT
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  • What does the "Borrowing and downloading are disabled for this de...

    Normally, your library's OverDrive-powered website only shows titles that are compatible with the computer or device you're using to browse and borrow titles. However, if you browse your library's online catalog and you click a link for an OverDrive title, that title will open in your library's Over...

    May 29, 2014 03:26PM EDT
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  • What to do if there is a "too many activations" error when t...

    This error occurs when too many computers or devices have been authorized with the same Adobe ID. To resolve this issue and complete the authorization on your current device, you'll need to visit Adobe's support site to reset your ID. tag_type_article

    May 12, 2017 09:04AM EDT
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  • Why do I see a "Download (Restricted)" button for a borrowed...

    You may see a Download (Restricted) button for a borrowed title on your Checkouts page if certain download formats are blocked on your network. If you click the warning icon in the button, you will receive this message: Some format options have been disabled. You may see additional download options...

    Feb 24, 2017 05:01PM EST
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  • What to do if you get a "Sorry, cannot open this book" error...

    eBook titles containing certain special punctuation marks (such as -, #, &, or %) will load correctly in Adobe Digital Editions (ADE), but you may see the error "Sorry, cannot open this book" after transferring the eBook to a NOOK device. To resolve this error, remove the punctuation from the eB...

    Apr 28, 2017 04:59PM EDT
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  • How to clear your browser's cache on a computer

    You can clear your cache to delete cookies and website data from your browser. This may help resolve a variety of issues, including trouble when browsing your library website, signing in, or downloading titles. In Chrome Windows: Press Ctrl + Shift + Del to open t...

    Aug 03, 2018 05:01PM EDT
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  • "User Not Activated," "Loan token not found," or &...

    These errors typically occur if there's a problem with your NOOK's authorization. You should be able to fix the issue by resetting the Adobe credentials on your NOOK using a computer. Note: These steps don't work for the NOOK GlowLight Plus, which is authorized differently than other NOOKs. ...

    Jan 26, 2018 09:49AM EST
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  • What to do if you get an error that says your version of Windows "...

    This error can occur when you're trying to download titles using OverDrive for Windows (desktop). Here is the exact error message you may be seeing: The version of this file is not compatible with the version of Windows you're running. Check your computer's system information to ...

    Jan 11, 2017 03:35PM EST
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  • How to clear your browser's cache on a mobile device

    Clearing your mobile browser's cache may help resolve a variety of issues, including trouble when browsing your library website, signing in, or downloading titles. Android Open your browser. Android browser: Go to Menu > More > Set...

    Aug 24, 2018 09:50AM EDT
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  • How to enable cookies on your computer

    OverDrive websites require the use of cookies to deliver higher performance and better functionality. By default, most browsers are set up to accept cookies. If you get an error telling you to enable cookies while browsing an OverDrive site, follow these simple steps to enable the feature. If you'r...

    Feb 13, 2017 12:14PM EST
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