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Troubleshooting

  • What to do if there is an "E_Auth_Failed" error when trying ...

    This error occurs when the Adobe ID and/or password has been entered incorrectly. Please go to Adobe's website to verify your credentials, then try again or reset your ID by clicking Trouble signing in. If you're still having trouble, you may need to create a new ID and use it to authorize your dev...

    Jan 05, 2017 10:07AM EST
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  • "E_ADEPT_REQUEST_EXPIRED" or time/date error in the OverDriv...

    This error typically occurs when you're trying to download an eBook from your library using the OverDrive app and the date or time is incorrect. The full error may be like one of these: Either the download file has expired or the date and/or time on your device is incorrect....

    Nov 03, 2017 04:58PM EDT
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  • What to do if you're having trouble signing into your library...

    Choose the image below that looks like the titles in your library's collection. If you're having trouble signing into your library's OverDrive website, these tips may help: ...

    Feb 13, 2017 12:14PM EST
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  • What to do if Firefox tries to open a title you're downloading wi...

    If you're having trouble opening downloaded eBooks through Firefox, you'll need to make sure Adobe Digital Editions is the default program for opening ACSM files (which are the download files for eBooks). If you're having trouble opening downloaded audiobooks through Firefox, you'll need to make s...

    May 26, 2017 11:43AM EDT
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  • What to do if there is an "800404c - Invalid fulfillment request&...

    This error occurs when there's a problem fulfilling a download request for a title you borrowed. Use the steps below to clear your browser's cache, which should resolve the issue: Tap Silk Browser to open the web browser. Go to Menu > Settings &g...

    Mar 03, 2017 04:58PM EST
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  • What to do if you get a 3001 or 3006 error when opening an eBook using...

    3001 and 3006 errors are typically caused by a bad download, which makes it impossible to open the eBook correctly. To resolve this issue, use the steps below to delete the eBook from the OverDrive app, then re-download it from your library's OverDrive collection. OverDrive app v3.0 and ...

    Feb 25, 2016 11:12AM EST
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  • What to do if you're getting a 1063 error when trying to download...

    This error typically occurs because the OverDrive app is having trouble saving files to your device. To resolve this issue, use the troubleshooting steps below. If your device is plugged into your computer, unplug it. Then, try downloading the title again. If it downloads su...

    Jul 28, 2016 12:29PM EDT
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  • What to do if an eBook transferred to a NOOK is asking for a credit ca...

    This issue typically occurs when something has gone wrong in the transfer process. To resolve this, delete the title from your NOOK then try transferring the title again. Note: You may need to download the title to your computer again. If Adobe Digital Editions (ADE) does not automatically open whe...

    Nov 21, 2017 02:13PM EST
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  • What to do if you're getting a "System Error: Error Number 1...

    This error is usually caused by an add-on for Firefox that interferes with your ability to sign into your library's OverDrive website. The add-on that usually causes this error is called "RefControl." Follow the steps below to troubleshoot your sign-in issue. Here's the complete error me...

    Apr 19, 2016 10:14AM EDT
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  • How to safely remove a device from your computer

    Make sure that you safely remove or eject devices from your computer when you're done transferring files and/or titles. This helps to keep files on your MP3 player, eReader, or multimedia device intact and working properly. Note: The manual for your device may have more specific information on how ...

    Jan 22, 2015 03:32PM EST
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