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Troubleshooting

  • How to delete the files for a title in the OverDrive app without retur...

    If you're having trouble with a title or want to free up space on your device, you can delete the files for a title from the OverDrive app without returning it to your library. If you'd like to return the title instead, use the links below: How to return a downloaded title ...

    Mar 16, 2018 12:43PM EDT
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  • What "Unable to Add eBook" and similar errors mean in OverDr...

    Note: If you see "Unable to Add eBook" with an error code at the end (like "E_ADEPT_USER_AUTH"), run a search for the error code to find specific troubleshooting steps. Here are some error messages you may see when trying to download an eBook to the app bookshelf: ...

    Oct 03, 2016 01:29PM EDT
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  • Why can't I read my Kindle Book on my Kindle or Kindle reading ap...

    Choose the image below that looks like the titles in your library's collection. Some Kindle Books from your library (including many picture books, read-alongs, and graphic novels) are not supported and may not wo...

    Nov 16, 2017 03:16PM EST
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  • What to do if OverDrive for iOS (iPhone/iPad/iPod touch) downloads a b...

    If you see an error message about a bad file (or the app crashes) when you try to listen to an audiobook, some of its parts may not have downloaded correctly. Note: We always recommend using the most up-to-date version of the app. If you're having this issue and the app is crashing on your device,...

    Jul 06, 2016 03:27PM EDT
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  • What to do if you can't adjust the font size in the OverDrive app...

    If you're unable to adjust the font size in the OverDrive app on an iPad (on iOS 10), this may be caused by an issue with iOS 10. To resolve the issue: Update your device to iOS 10.2 (or higher). Update the OverDrive app to 3.6.1 (or higher). Open ...

    Dec 13, 2016 11:20AM EST
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  • Why isn't my library's OverDrive website loading?

    If your library's OverDrive website isn't loading or you see a message about updating your browser, these steps may help fix or find the source of the issue. Please try these steps in order. Once the issue is resolved, there's no need to continue to the next step. Clear you...

    Dec 08, 2017 10:15AM EST
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  • If Adobe Digital Editions isn't working properly

    There are a few ways you can try to fix issues with downloading or transferring eBooks using Adobe Digital Editions (ADE): Update to the most recent version of ADE, then try downloading or transferring your eBook again. If that doesn't work, try uninstalling you...

    Mar 29, 2018 09:33AM EDT
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  • What to do if eBooks are not displaying properly in OverDrive for iOS ...

    eBook display issues can happen for a number of reasons and may be based on your device, your version of iOS, or the eBook file itself. You may see error messages like: This page contains the following errors: error on line [X] at column [Y]: Opening and ending tag mismatch...

    Mar 31, 2017 05:03PM EDT
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  • What to do if you get a "session expired" error

    If you get a "session expired" error in your library's digital collection, select Sign in on the error message. This should sign you back in automatically or take you to the sign in page. If you still get the "session expired" error after signing in, use the steps below to clear your cookies befor...

    Jul 25, 2017 01:34PM EDT
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  • What to do if Firefox prompts you to open a file with "TWINUI&quo...

    When Firefox on Windows 10 doesn't know how to open a file, Firefox will use a placeholder, "TWINUI," in the "Open with" drop-down. This typically happens after you've installed the OverDrive app (the app store version or desktop version), but haven't downloaded a title to it yet. Note: Learn the d...

    Sep 08, 2017 09:17AM EDT
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