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Troubleshooting

  • What to do if you get a "Failed call to fulfill the title" e...

    The title fulfillment error occurs when you click the download link to an eBook or audiobook too many times before the end of its lending period. You may see an error code or message like: Error code: 80131500 Error code: 80040812 Error code: 801...

    Sep 07, 2016 09:08AM EDT
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  • What to do if you get an "E_ADEPT_TIMEOUT" or "Download...

    When you encounter an "E_ADEPT_TIMEOUT" or "Download Timeout" error message (or something similar), it typically means that your computer or device is having trouble connecting to Adobe's activation server. These errors can show up when you're trying to download eBooks in Adobe Digital Editions (ADE...

    Mar 07, 2016 02:44PM EST
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  • Contacting support

    The search below will guide you to people who can provide help with your issue. In the results, you may find three links: Get support for direct support, Main website, where you can find the library or school's contact information, or Get a card for library card info. Search by the name of your lib...

    Nov 30, 2017 03:59PM EST
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  • What to do if there is an "E_BAD_LOAN_ID" error when trying ...

    Sometimes, there are issues communicating with the Adobe license server when you try to return a title in Adobe Digital Editions (ADE). You'll get an error like "E_BAD_LOAN_ID" or "E_LIC_ALREADY_RETURNED" in ADE. This typically means that the book was successfully returned, but it didn't get deleted...

    Feb 18, 2015 04:13PM EST
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  • How to set OverDrive's desktop app to open audiobooks automatical...

    Sometimes a "file association" error occurs on your computer, which prevents OverDrive's desktop app from opening downloaded audiobooks. If you're having trouble opening audiobooks in OverDrive's desktop app, try the steps below to make sure that your computer opens ODM files (which are used to dow...

    May 10, 2017 10:56AM EDT
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  • What to do if OverDrive's desktop app for Windows crashes when yo...

    If OverDrive's desktop app for Windows crashes when you try to download an audiobook, reboot your computer and try to download it again. If you're still having trouble, try upgrading Windows Media Player to the latest version, or, if you're using the latest version, uninstall and reinstall it. ...

    Jan 10, 2017 12:39PM EST
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  • Why can't I find the title I put on hold?

    If you can't find a title that you placed on hold, there are a few possible explanations: The same library card must be used to place and retrieve holds. For example, if you place a title on hold using a family member's library card, then sign in with your own card to retriev...

    Mar 10, 2017 04:56PM EST
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  • What to do if you get a "Connection Lost" error in OverDrive...

    If you get a "Connection Lost" error but you're connected to the internet, the issue may be caused by an outdated library collection link saved in your "My libraries" list. This problem can be resolved by removing and re-adding your library using the steps below. Here's the full text of t...

    Mar 24, 2017 01:32PM EDT
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  • What to do if there is an "E_ADEPT_DATE_SYNTAX" error when t...

    This error is typically caused by a communication issue between Adobe and your mobile device. To fix the issue, follow these steps: From your home screen, go to Settings > General > Date & Time. Turn "24-Hour Time" ON. Power...

    Jan 10, 2017 12:39PM EST
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  • What to do if you get an "ERR_NAME_NOT_RESOLVED" error in Ov...

    If you get a "Webpage not available" error that says "ERR_NAME_NOT_RESOLVED," the issue may be caused by an outdated library collection link saved in your library list. Use the steps below to successfully connect to your library's OverDrive collection. Webpage not available The...

    Nov 16, 2015 10:42AM EST
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