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Troubleshooting

  • What to do if there is a "Software or Network Error" while t...

    This error can occur when there's an issue with your computer or device connecting to the internet. Please check your internet connection, then try downloading the title from your library's OverDrive website again. tag_type_article

    Feb 13, 2017 02:35PM EST
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  • What are ODM and ACSM files?

    ODM files The OverDrive app uses ODM files to open and download audiobooks that you've borrowed from your library's digital collection. You'll need the OverDrive app to open an ODM file: OverDrive for Windows (desktop) OverDrive for Mac ...

    May 12, 2017 09:04AM EDT
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  • How to enable cookies on your mobile device

    OverDrive websites require the use of cookies for better performance and functionality. By default, browsers on mobile devices are set up to accept cookies, so you shouldn't have to change anything. However, if you get an error telling you to enable cookies while browsing an OverDrive site on your ...

    Sep 29, 2017 04:53PM EDT
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  • What to do if there is an iTunes "Error 609" while trying to...

    This error occurs when iTunes detects a slow internet connection while trying to download album art and track information. To resolve the issue, disable these options in iTunes. Note: Make sure you have the latest version of iTunes installed before trying these steps. ...

    Feb 13, 2017 03:59PM EST
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  • What to do if an Android device reports it does not have enough memory...

    If you don't have enough space to download a title on your Android device, try one or more of our suggestions below. Remove some unused or unwanted apps You can remove unused or unwanted apps by going to your device Settings, then going to App Management or Apps. Once you're the...

    Aug 25, 2017 04:01PM EDT
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  • What to do if you get an "ACSM - The OverDrive media file root el...

    This error occurs when you download an eBook (an ACSM file), and it tries to open in OverDrive's desktop app instead of Adobe Digital Editions (ADE). OverDrive's desktop app is only compatible with audiobooks (that are downloaded as ODM files), so it doesn't know what to do with the ACSM file. To r...

    Dec 04, 2015 01:41PM EST
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  • What to do if there is a 1060 error when downloading a title using Ove...

    One of the more common causes of a 1060 error is a weak data connection. Make sure you have a strong and fast data connection (like reliable Wi-Fi), and then please try the download again. Both 3G and 4G connections should work, but if coverage in your current location is weak, downloads may fail. ...

    Mar 03, 2017 04:58PM EST
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  • What to do if there is a "StarBurn" error while trying to bu...

    The message "An error occurred while attempting to burn '[Title name].' Error detail: Unable to burn track. StarBurn_. . ." usually occurs because of an issue with your burn settings. There are several ways to try resolving this error. Note: Sometimes the CD itself is causing the trouble, so you m...

    May 20, 2015 02:22PM EDT
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  • What to do if you're having trouble downloading a title in the Ov...

    Sometimes an error can occur during the download process that causes errors in an eBook or audiobook. Audiobooks might skip, or eBooks may not open. When this happens, please try deleting the title from your device and then downloading it again. This can help fix download errors such as: ...

    May 12, 2017 09:05AM EDT
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  • How to open your library's digital collection in a mobile browser...

    If you're having trouble downloading titles in OverDrive's app, you can switch to your mobile browser instead. Titles you borrow and download from a browser (like Chrome or Safari) will still open inside the app. How to switch to another browser on Android In the Ov...

    Mar 03, 2017 04:57PM EST
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