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Troubleshooting

  • How to set OverDrive's desktop app to open audiobooks automatical...

    Sometimes a "file association" error occurs on your computer, which prevents OverDrive's desktop app from opening downloaded audiobooks. If you're having trouble opening audiobooks in OverDrive's desktop app, try the steps below to make sure that your computer opens ODM files (which are used to dow...

    May 10, 2017 10:56AM EDT
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  • Why can't I find the title I put on hold?

    If you can't find a title that you placed on hold, there are a few possible explanations: The same library card must be used to place and retrieve holds. For example, if you place a title on hold using a family member's library card, then sign in with your own card to retriev...

    Mar 10, 2017 04:56PM EST
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  • What to do if you get a "Connection Lost" error in OverDrive...

    If you get a "Connection Lost" error but you're connected to the internet, the issue may be caused by an outdated library collection link saved in your "My libraries" list. This problem can be resolved by removing and re-adding your library using the steps below. Here's the full text of t...

    Mar 24, 2017 01:32PM EDT
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  • What to do if you get an "ERR_NAME_NOT_RESOLVED" error in Ov...

    If you get a "Webpage not available" error that says "ERR_NAME_NOT_RESOLVED," the issue may be caused by an outdated library collection link saved in your library list. Use the steps below to successfully connect to your library's OverDrive collection. Webpage not available The...

    Nov 16, 2015 10:42AM EST
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  • How to delete the files for a title in the OverDrive app without retur...

    If you're having trouble with a title or want to free up space on your device, you can delete the files for a title from the OverDrive app without returning it to your library. If you'd like to return the title instead, use the links below: How to return a downloaded title ...

    Jul 13, 2018 04:43PM EDT
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  • What "Unable to Add eBook" and similar errors mean in OverDr...

    Note: If you see "Unable to Add eBook" with an error code at the end (like "E_ADEPT_USER_AUTH"), run a search for the error code to find specific troubleshooting steps. Here are some error messages you may see when trying to download an eBook to the app bookshelf: ...

    Oct 03, 2016 01:29PM EDT
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  • Why can't I read my Kindle Book on my Kindle or Kindle reading ap...

    Choose the image below that looks like the titles in your library's collection. Some Kindle Books from your library (including many picture books, read-alongs, and graphic novels) aren't supported on certain Kind...

    Nov 05, 2018 10:13AM EST
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  • What to do if OverDrive for iOS (iPhone/iPad/iPod touch) downloads a b...

    If you see an error message about a bad file (or the app crashes) when you try to listen to an audiobook, some of its parts may not have downloaded correctly. Note: We always recommend using the most up-to-date version of the app. If you're having this issue and the app is crashing on your device,...

    Jul 06, 2016 03:27PM EDT
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  • What to do if you can't adjust the font size in the OverDrive app...

    If you're unable to adjust the font size in the OverDrive app on an iPad (on iOS 10), this may be caused by an issue with iOS 10. To resolve the issue: Update your device to iOS 10.2 (or higher). Update the OverDrive app to 3.6.1 (or higher). Open ...

    Dec 13, 2016 11:20AM EST
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  • Why isn't my library's OverDrive website loading?

    If your library's OverDrive website isn't loading or you see a message about updating your browser, these steps may help fix or find the source of the issue. Please try these steps in order. Once the issue is resolved, there's no need to continue to the next step. Clear you...

    Dec 08, 2017 10:15AM EST
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