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Troubleshooting

  • How to enable cookies on your computer

    OverDrive websites require the use of cookies to deliver higher performance and better functionality. By default, most browsers are set up to accept cookies. If you get an error telling you to enable cookies while browsing an OverDrive site, follow these simple steps to enable the feature. If you'r...

    Feb 13, 2017 12:14PM EST
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  • What are ODM and ACSM files?

    ODM files The OverDrive app uses ODM files to open and download audiobooks that you've borrowed from your library's digital collection. You'll need the OverDrive app to open an ODM file: OverDrive for Windows (desktop) OverDrive for Mac ...

    Jul 13, 2018 02:59PM EDT
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  • How to enable cookies on your mobile device

    OverDrive websites require the use of cookies for better performance and functionality. By default, browsers on mobile devices are set up to accept cookies, so you shouldn't have to change anything. However, if you get an error telling you to enable cookies while browsing an OverDrive site on your ...

    Aug 24, 2018 09:50AM EDT
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  • What to do if an Android device reports it does not have enough memory...

    If you don't have enough space to download a title on your Android device, try one or more of our suggestions below. Remove some unused or unwanted apps You can remove unused or unwanted apps by going to your device Settings, then going to App Management or Apps. Once you're the...

    Aug 25, 2017 04:01PM EDT
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  • What to do if there is a 1060 error when downloading a title using Ove...

    One of the more common causes of a 1060 error is a weak data connection. Make sure you have a strong and fast data connection (like reliable Wi-Fi), and then please try the download again. Both 3G and 4G connections should work, but if coverage in your current location is weak, downloads may fail. ...

    Mar 03, 2017 04:58PM EST
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  • "Unable to create synchronous Reader" or "StarBurn"...

    You may see one of the following errors when trying to burn an audiobook: "Unable to create synchronous Reader. Error 0x80004002: No such interface supported" "An error occurred while attempting to burn '[title name].' Error detail: Unable to burn track. StarBu...

    Jan 19, 2018 04:02PM EST
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  • What to do if you're having trouble downloading a title in the Ov...

    Sometimes an error can occur during the download process that causes errors in an eBook or audiobook. Audiobooks might skip, or eBooks may not open. When this happens, please try deleting the title from your device and then downloading it again. This can help fix download errors such as: ...

    May 12, 2017 09:05AM EDT
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  • How to open your library's digital collection in a mobile browser...

    If you're having trouble downloading titles in OverDrive's app, you can switch to your mobile browser instead. Titles you borrow and download from a browser (like Chrome or Safari) will still open inside the app. How to switch to another browser on Android In the Ov...

    Mar 03, 2017 04:57PM EST
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  • What to do if you get a "Failed call to fulfill the title" e...

    The title fulfillment error occurs when you click the download link to an eBook or audiobook too many times before the end of its lending period. You may see an error code or message like: Error code: 80131500 Error code: 80040812 Error code: 801...

    Sep 07, 2016 09:08AM EDT
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  • What to do if you get an "E_ADEPT_TIMEOUT" or "Download...

    When you encounter an "E_ADEPT_TIMEOUT" or "Download Timeout" error message (or something similar), it typically means that your computer or device is having trouble connecting to Adobe's activation server. These errors can show up when you're trying to download eBooks in Adobe Digital Editions (ADE...

    Mar 07, 2016 02:44PM EST
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