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Troubleshooting

  • Authorization errors in Adobe Digital Editions

    You may see one of the authorization errors listed below when you're trying to open an eBook in Adobe Digital Editions (ADE). E_STREAM_ERROR E_ADEPT_DOCUMENT_TOO_SHORT E_AUTH_NOT_READY E_AUTH_BAD_DEVICE_KEY_OR_PKCS12 E_A...

    Mar 23, 2018 05:17PM EDT
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  • "CE_COPY_NOT_ALLOWED - No permission to copy the book" error...

    To resolve this error, you'll need to deauthorize your device in Adobe Digital Editions (ADE), then download and transfer the eBook again. Your device will be reauthorized automatically during the transfer. Follow these steps to deauthorize your device using ADE: If your dev...

    Mar 23, 2018 05:17PM EDT
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  • "Content locked" error or book won't open on a Kobo eRe...

    This error occurs when the authorization information on your Kobo eReader and in Adobe Digital Editions (ADE) doesn't match. Here are some specific error messages you may see on your Kobo when trying to open a transferred title in this scenario: Content locked ...

    May 04, 2018 11:27AM EDT
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  • What to do if you get an "Unable to open [title]. No record for t...

    You may get an error that looks like the one below when attempting to open an eBook in Adobe Digital Editions (ADE): Error: Unable to open [title] No record for this loan is found on this machine. If you see this error, it may mean that your OverDrive account or Adobe ID authorization has...

    Oct 03, 2016 01:28PM EDT
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  • What to do if there is an "Unexpected file format" error whe...

    This error typically occurs when there is a problem storing information about downloaded titles in OverDrive for Windows (desktop). To resolve the error: Close OverDrive for Windows (desktop), if open. Open a Windows Explorer (or Files Explorer) window. ...

    Aug 11, 2017 03:39PM EDT
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  • What does the "Borrowing and downloading are disabled for this de...

    Normally, your library's OverDrive-powered website only shows titles that are compatible with the computer or device you're using to browse and borrow titles. However, if you browse your library's online catalog and you click a link for an OverDrive title, that title will open in your library's Over...

    May 29, 2014 03:26PM EDT
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  • What to do if there is a "too many activations" error when t...

    This error occurs when too many computers or devices have been authorized with the same Adobe ID. To resolve this issue and complete the authorization on your current device, you'll need to visit Adobe's support site to reset your ID. tag_type_article

    May 12, 2017 09:04AM EDT
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  • Why do I see a "Download (Restricted)" button for a borrowed...

    You may see a Download (Restricted) button for a borrowed title on your Checkouts page if certain download formats are blocked on your network. If you click the warning icon in the button, you will receive this message: Some format options have been disabled. You may see additional download options...

    Feb 24, 2017 05:01PM EST
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  • What to do if you get a "Sorry, cannot open this book" error...

    eBook titles containing certain special punctuation marks (such as -, #, &, or %) will load correctly in Adobe Digital Editions (ADE), but you may see the error "Sorry, cannot open this book" after transferring the eBook to a NOOK device. To resolve this error, remove the punctuation from the eB...

    Apr 28, 2017 04:59PM EDT
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  • How to clear your browser's cache on a computer

    You can clear your cache to delete cookies and website data from your browser. This may help resolve a variety of issues, including trouble when browsing your library website, signing in, or downloading titles. In Chrome Windows: Press Ctrl + Shift + Del to open t...

    Aug 03, 2018 05:01PM EDT
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