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Troubleshooting

  • What to do if audiobooks are not transferring properly from a Windows ...

    The steps in this article will help you troubleshoot problems that you might encounter when you try to transfer audiobooks from your Windows computer to your iPod. Note: These steps will also help with problems transferring to an iPhone or iPad. However, if you have an iPhone or iPad (or an iPod to...

    May 26, 2017 11:25AM EDT
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  • Why is there a "Disabled" button next to a title I borrowed?

    If you see a Disabled button next to a title on your Checkouts page, you may be connected to a library or school network that doesn't allow you to download titles. If that's the case, you should be able to download the title when you switch to a different network. Even if the download button is dis...

    Oct 31, 2017 09:46AM EDT
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  • What to do if there is an "E_ADEPT_REQUEST_EXPIRED" error in...

    This error typically occurs when you're trying to download an eBook to Adobe Digital Editions (ADE). There are two possible causes for this error: either your computer's time, date, or time zone is incorrect or you're trying to open an old ACSM file that's saved on your computer. To resolve this er...

    May 05, 2017 03:09PM EDT
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  • The browser that comes with Kindle eReaders may not work well with you...

    Kindle eReaders (like the Paperwhite) come equipped with a very basic browser. The limited functionality of the built-in browsers on these devices means that certain features on your library's OverDrive website are unavailable when browsing from your Kindle eReader. Instead, you'll have to use a co...

    Jan 04, 2017 05:10PM EST
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  • 1088 error on an Android device

    A 1088 error happens when there's an issue returning a title, most likely because of a poor internet connection. To resolve this issue, reboot your device, check your internet connection, then try returning the title again. tag_type_article

    Nov 21, 2017 05:34PM EST
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  • What to do if there is a "Requested license either is invalid or ...

    This error typically occurs when trying to open an audiobook using an expired ODM file. Here's the full error message you may see: "Error 1003: Requested License either is invalid or already acquired" To resolve this issue, please follow the steps below. D...

    May 05, 2017 03:09PM EDT
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  • What to do if there are errors when using Open Office and OverDrive&#x...

    Occasionally, installing Open Office (or LibreOffice) and OverDrive's desktop app on the same computer can cause a file association error. This means that Open Office is trying to open the ODM files that are designed for OverDrive. Follow the steps below to resolve this issue. First, set ...

    May 05, 2017 03:09PM EDT
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  • What to do if iTunes is unable to transfer a title to an iPhone, iPad,...

    This error can be resolved by unchecking the convert higher bit rate songs option for your iPhone, iPad, or iPod. Connect your device to your computer. Open iTunes (if it doesn't launch automatically). ...

    Jan 05, 2017 10:07AM EST
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  • What to do if there is an "OMCDetect" error while using Over...

    The OMCDetect error is caused by an improperly registered DLL file that OverDrive's desktop app needs to work correctly. First, try reinstalling OverDrive for Windows (desktop) Follow the instructions on Microsoft's support website to uninstall OverDrive's desktop app: ...

    May 26, 2017 02:00PM EDT
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  • What to do if you get an error saying an eBook has been downloaded or ...

    This error occurs when you try downloading an eBook to a second (or third, etc.) device and you're using a different authorization than the first device. You may also see this error on a single device if you uninstall and reinstall the OverDrive app, but sign into the app (which also authorizes it) ...

    May 12, 2017 09:04AM EDT
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