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Troubleshooting

  • What to do if your eReader is not detected by Adobe Digital Editions

    When you transfer titles to an eReader (like a NOOK or Kobo), make sure it's connected to your computer before you open Adobe Digital Editions (ADE). When an eReader is recognized by ADE, you'll see it in ADE under "Devices." If your eReader isn't recognized by ADE, these tips may help solve the p...

    Apr 03, 2018 05:12PM EDT
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  • General troubleshooting for the OverDrive app

    If the OverDrive app is not working properly (titles are not loading properly, the app crashes, etc.), here are some troubleshooting steps that may help. Troubleshooting OverDrive for iOS (iPhone/iPad/iPod touch) Please try these steps in order. Once your issue is resolved, there...

    Jul 20, 2018 04:07PM EDT
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  • An audiobook isn't downloading in OverDrive for iOS (iPhone/iPad/...

    If you've tried downloading an audiobook to the app Bookshelf, but you get a prompt saying part 1 isn't downloaded, use the steps below to manually start downloading its files. Note: We recommend downloading audiobooks over a Wi-Fi connection since they are often large files that use a lot of data....

    Jan 19, 2018 03:19PM EST
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  • "Unable to acquire license" error in OverDrive for Windows (...

    This error typically occurs when your system time is incorrect, or when an ODM file for an audiobook was downloaded but not opened in OverDrive's desktop app. Here's the full error message you may see: "Unable to acquire license to play selected title. The requested license is either invalid or al...

    Jan 04, 2019 01:48PM EST
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  • Missing audiobook parts on an iPod after transferring from Windows

    If you're missing part of an audiobook, it's likely that it didn't transfer properly to your iPod. To resolve the problem, please follow the steps below. Note: Make sure you have the latest version of iTunes installed before trying these steps. Plug...

    Jan 24, 2019 05:32PM EST
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  • 1088 error on an Android device

    A 1088 error happens when there's an issue returning a title, most likely because of a poor internet connection. To resolve this issue, reboot your device, check your internet connection, then try returning the title again. tag_type_article

    Nov 21, 2017 05:34PM EST
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  • "Requested license either is invalid or already acquired" er...

    This error typically occurs when trying to download an audiobook using an expired ODM file. Here are the full error messages you may see: "Error 1003: Requested License either is invalid or already acquired" "DRM Error - The requested licens...

    Jan 29, 2019 02:24PM EST
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  • What to do if you get an error saying an eBook has been downloaded or ...

    This error occurs when you try downloading an eBook to a second (or third, etc.) device and you're using a different authorization than the first device. You may also see this error on a single device if you uninstall and reinstall the OverDrive app, but sign into the app (which also authorizes it) ...

    May 12, 2017 09:04AM EDT
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  • "E_ADEPT_REQUEST_EXPIRED" in the OverDrive app or Adobe Digi...

    This error typically occurs when you're trying to download an ebook to the OverDrive app or Adobe Digital Editions (ADE). There are two possible causes for this error: your device's time, date, or time zone is incorrect or you're trying to open an old ACSM file that's saved on your device. The full...

    Jan 04, 2019 01:48PM EST
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  • What to do if you're having trouble signing into your library...

    If you're having trouble signing into your library's OverDrive website, these tips may help: Your library's website may have several sign-in options. If you're having trouble signing in, try using the same sign-in method every time you visit. If you see a "Somet...

    Jan 04, 2019 01:48PM EST
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