Meet Libby.
A fresh and easy way to borrow and read from your library. Learn more about Libby >
New to OverDrive? We’ll help you borrow eBooks, audiobooks, and more from your library. Learn more

Categories

Find library support

Troubleshooting

  • What to do if your eReader is not detected by Adobe Digital Editions

    When you transfer titles to an eReader (like a NOOK or Kobo), make sure it's connected to your computer before you open Adobe Digital Editions (ADE). When an eReader is recognized by ADE, you'll see it in ADE under "Devices." If your eReader isn't recognized by ADE, these tips may help solve the p...

    Apr 03, 2018 05:12PM EDT
    Back to top
  • General troubleshooting for the OverDrive app

    If the OverDrive app is not working properly (titles are not loading properly, the app crashes, etc.), here are some troubleshooting steps that may help. Troubleshooting OverDrive for iOS (iPhone/iPad/iPod touch) Please try these steps in order. Once your issue is resolved, there...

    Jul 20, 2018 04:07PM EDT
    Back to top
  • What to do if there is a "Protected Page" error when opening...

    On some Sony Readers, you may receive a "Protected Page" error when trying to open eBooks. This error occurs on some models of Sony Readers when transferring protected eBooks and alternating between PDF and EPUB formats. To resolve this error, transfer a new book using the same format as the one g...

    Jan 04, 2017 03:37PM EST
    Back to top
  • An audiobook isn't downloading in OverDrive for iOS (iPhone/iPad/...

    If you've tried downloading an audiobook to the app Bookshelf, but you get a prompt saying part 1 isn't downloaded, use the steps below to manually start downloading its files. Note: We recommend downloading audiobooks over a Wi-Fi connection since they are often large files that use a lot of data....

    Jan 19, 2018 03:19PM EST
    Back to top
  • What to do if an iPod shuffle plays audiobook parts out of order

    If your iPod shuffle is playing audiobook tracks randomly, follow these steps to manually move the audiobook tracks to the correct order. This is a common issue with the 4th generation iPod shuffle. What you need A computer (Windows or Mac) ...

    Jan 04, 2017 11:33AM EST
    Back to top
  • What to do if you get an "Unable to acquire license" error i...

    This error typically occurs when your system time is incorrect or when an ODM file for an audiobook was downloaded but not opened in OverDrive's desktop app. Here's the full error message you may see: "Unable to acquire license to play selected title. The requested license is either invalid or alr...

    May 05, 2017 04:16PM EDT
    Back to top
  • "IO Error on Network Request" or "Error contacting auth...

    These errors typically occur when there is a connection problem between your computer and Adobe's servers. Please try the steps below to resolve the issue. Steps for Windows Open an Explorer window. ...

    Mar 23, 2018 05:17PM EDT
    Back to top
  • What to do if you're missing part of an audiobook after transferr...

    If you're missing a part of an audiobook, it's likely that it did not transfer properly to your Apple device (iPhone, iPad, or iPod). To troubleshoot the problem, please follow the steps below. Note: Make sure you have the latest version of iTunes installed before trying these steps. ...

    Jan 04, 2017 03:43PM EST
    Back to top
  • What to do if audiobooks are not transferring properly from a Windows ...

    The steps in this article will help you troubleshoot problems that you might encounter when you try to transfer audiobooks from your Windows computer to your iPod. Note: These steps will also help with problems transferring to an iPhone or iPad. However, if you have an iPhone or iPad (or an iPod to...

    May 26, 2017 11:25AM EDT
    Back to top
  • Why is there a "Disabled" button next to a title I borrowed?

    If you see a Disabled button next to a title on your Checkouts page, you may be connected to a network that doesn't allow you to download titles. If that's the case, you should be able to download the title when you switch to a different network. Even if the download button is disabled, most ebooks...

    Aug 17, 2018 04:24PM EDT
    Back to top
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete?b_id=15211