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  • What to do if your eReader is not detected by Adobe Digital Editions

    When you transfer titles to an eReader (like a NOOK or Kobo), make sure it's connected to your computer before you open Adobe Digital Editions (ADE). When an eReader is recognized by ADE, you'll see it in ADE under "Devices." If your eReader isn't recognized by ADE, these tips may help solve the p...

    Apr 03, 2018 05:12PM EDT
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  • General troubleshooting for the OverDrive app

    If the OverDrive app is not working properly (titles are not loading properly, the app crashes, etc.), here are some troubleshooting steps that may help. Troubleshooting OverDrive for iOS (iPhone/iPad/iPod touch) Please try these steps in order. Once your issue is resolved, there...

    Jul 20, 2018 04:07PM EDT
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  • An audiobook isn't downloading in OverDrive for iOS (iPhone/iPad/...

    If you've tried downloading an audiobook to the app Bookshelf, but you get a prompt saying part 1 isn't downloaded, use the steps below to manually start downloading its files. Note: We recommend downloading audiobooks over a Wi-Fi connection since they are often large files that use a lot of data....

    Jan 19, 2018 03:19PM EST
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  • What to do if an iPod shuffle plays audiobook parts out of order

    If your iPod shuffle is playing audiobook tracks randomly, follow these steps to manually move the audiobook tracks to the correct order. This is a common issue with the 4th generation iPod shuffle. What you need A computer (Windows or Mac) ...

    Jan 04, 2017 11:33AM EST
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  • "Unable to acquire license" error in OverDrive for Windows (...

    This error typically occurs when your system time is incorrect, or when an ODM file for an audiobook was downloaded but not opened in OverDrive's desktop app. Here's the full error message you may see: "Unable to acquire license to play selected title. The requested license is either invalid or al...

    Jan 04, 2019 01:48PM EST
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  • "IO Error on Network Request" or "Error contacting auth...

    These errors typically occur when there is a connection problem between your computer and Adobe's servers. Please try the steps below to resolve the issue. Steps for Windows Open an Explorer window. ...

    Mar 23, 2018 05:17PM EDT
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  • What to do if you're missing part of an audiobook after transferr...

    If you're missing a part of an audiobook, it's likely that it did not transfer properly to your Apple device (iPhone, iPad, or iPod). To troubleshoot the problem, please follow the steps below. Note: Make sure you have the latest version of iTunes installed before trying these steps. ...

    Jan 04, 2017 03:43PM EST
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  • What to do if audiobooks are not transferring properly from a Windows ...

    The steps in this article will help you troubleshoot problems that you might encounter when you try to transfer audiobooks from your Windows computer to your iPod. Note: These steps will also help with problems transferring to an iPhone or iPad. However, if you have an iPhone or iPad (or an iPod to...

    Nov 08, 2018 03:31PM EST
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  • Why is there a "Disabled" button next to a title I borrowed?

    If you see a Disabled button next to a title on your Checkouts page, you may be connected to a network that doesn't allow you to download titles. If that's the case, you should be able to download the title when you switch to a different network. Even if the download button is disabled, most ebooks...

    Aug 17, 2018 04:24PM EDT
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  • The browser that comes with Kindle eReaders may not work well with you...

    Kindle eReaders (like the Paperwhite) come equipped with a very basic browser. The limited functionality of the built-in browsers on these devices means that certain features on your library's OverDrive website are unavailable when browsing from your Kindle eReader. Instead, you'll have to use a co...

    Jan 19, 2018 03:19PM EST
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