New to OverDrive? We’ll help you borrow eBooks, audiobooks, and more from your library. Learn more

Categories

Find library support

Troubleshooting

  • What to do if your eReader is not detected by Adobe Digital Editions

    When you transfer titles to an eReader, like a NOOK or Kobo, make sure it's connected to your computer before you open Adobe Digital Editions (ADE). When an eReader is recognized by ADE, you'll see it under "Devices." If it's not recognized by ADE, follow the steps below. Some important notes about...

    Jan 06, 2017 10:30AM EST
    Back to top
  • How to completely close an app on a Mac using "Force Quit"

    If you run into trouble and need to forcibly close Adobe Digital Editions, OverDrive's desktop app, or any other app, please try using the "Force Quit" command: Click the Apple icon in the upper-left corner of the screen. ...

    Jan 04, 2017 10:01AM EST
    Back to top
  • What to do if there is a "List Change" (or similar) error in...

    Sometimes minor communication issues or Adobe server outages can cause errors (like a "List Change" error) when you try to open a book in Adobe Digital Editions (ADE). If you're running into these errors, please try the following steps to resolve the problem: ...

    Jan 04, 2017 10:01AM EST
    Back to top
  • What to do if a title is not properly loading or the OverDrive app is ...

    If the OverDrive app is not working properly (titles are not loading properly, the app crashes, etc.), here are some troubleshooting steps that may help. Troubleshooting OverDrive for iOS (iPhone/iPad/iPod touch) Please try these steps in order. Once your issue is resolved, there...

    Feb 22, 2017 09:15AM EST
    Back to top
  • What to do if there is a "Protected Page" error when opening...

    On some Sony Readers, you may receive a "Protected Page" error when trying to open eBooks. This error occurs on some models of Sony Readers when transferring protected eBooks and alternating between PDF and EPUB formats. To resolve this error, transfer a new book using the same format as the one g...

    Jan 04, 2017 03:37PM EST
    Back to top
  • What to do if an audiobook isn't downloading in OverDrive for iOS...

    If an audiobook isn't downloading in the OverDrive app, use the steps below to ensure sure downloads are turned on in the app. Note: We recommend downloading audiobooks over a Wi-Fi connection since they are often large files that use a lot of data. Ensure downloads are turned on...

    Mar 24, 2017 02:32PM EDT
    Back to top
  • What to do if an iPod shuffle plays audiobook parts out of order

    If your iPod shuffle is playing audiobook tracks randomly, follow these steps to manually move the audiobook tracks to the correct order. This is a common issue with the 4th generation iPod shuffle. What you need A computer (Windows or Mac) ...

    Jan 04, 2017 11:33AM EST
    Back to top
  • What to do if you get an "Unable to acquire license" error i...

    This error typically occurs when your system time is incorrect or when an ODM file for an audiobook was downloaded but not opened in OverDrive's desktop app. Here's the full error message you may see: "Unable to acquire license to play selected title. The requested license is either invalid or alr...

    Mar 10, 2017 04:55PM EST
    Back to top
  • How to reinstall iTunes for Windows

    You may need to reinstall iTunes if you're having trouble transferring an audiobook to an Apple device through OverDrive's desktop app. It may help resolve issues like this one: "Transfer Wizard is not able to connect to iTunes, requires v9.0.2 or newer" or the 0x800706BA error in iTunes. ...

    Jan 04, 2017 03:43PM EST
    Back to top
  • What to do if there is an "IO Error on Network Request" or &...

    These errors typically occur when there is a connection problem between your computer and Adobe's servers. Please try the steps below to resolve the issue. Windows users Open Windows Explorer. Go to: [My] ...

    Mar 10, 2017 04:55PM EST
    Back to top
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete