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Troubleshooting

  • What to do if your eReader is not detected by Adobe Digital Editions

    When you transfer titles to an eReader (like a NOOK or Kobo), make sure it's connected to your computer before you open Adobe Digital Editions (ADE). When an eReader is recognized by ADE, you'll see it under "Devices." You may need to accept a file-transfer prompt on your eReader in order for it to ...

    Dec 14, 2017 02:27PM EST
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  • How to completely close an app on a Mac using "Force Quit"

    If you run into trouble and need to forcibly close Adobe Digital Editions, OverDrive's desktop app, or any other app, please try using the "Force Quit" command: Click the Apple icon in the upper-left corner of the screen. ...

    Jan 04, 2017 10:01AM EST
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  • What to do if there is a "List Change" (or similar) error in...

    Sometimes minor communication issues or Adobe server outages can cause errors (like a "List Change" error) when you try to open an eBook in Adobe Digital Editions (ADE). If you see an error like this, use the following steps to resolve the problem: Delete the eBook that's cau...

    May 05, 2017 03:09PM EDT
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  • General troubleshooting for the OverDrive app

    If the OverDrive app is not working properly (titles are not loading properly, the app crashes, etc.), here are some troubleshooting steps that may help. Troubleshooting OverDrive for iOS (iPhone/iPad/iPod touch) Please try these steps in order. Once your issue is resolved, there...

    Jan 05, 2018 03:24PM EST
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  • What to do if there is a "Protected Page" error when opening...

    On some Sony Readers, you may receive a "Protected Page" error when trying to open eBooks. This error occurs on some models of Sony Readers when transferring protected eBooks and alternating between PDF and EPUB formats. To resolve this error, transfer a new book using the same format as the one g...

    Jan 04, 2017 03:37PM EST
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  • What to do if an audiobook isn't downloading in OverDrive for iOS...

    If an audiobook isn't downloading in the OverDrive app, use the steps below to manually start downloading its files. Note: We recommend downloading audiobooks over a Wi-Fi connection since they are often large files that use a lot of data. Manually start the download ...

    Sep 15, 2017 03:58PM EDT
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  • What to do if an iPod shuffle plays audiobook parts out of order

    If your iPod shuffle is playing audiobook tracks randomly, follow these steps to manually move the audiobook tracks to the correct order. This is a common issue with the 4th generation iPod shuffle. What you need A computer (Windows or Mac) ...

    Jan 04, 2017 11:33AM EST
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  • What to do if you get an "Unable to acquire license" error i...

    This error typically occurs when your system time is incorrect or when an ODM file for an audiobook was downloaded but not opened in OverDrive's desktop app. Here's the full error message you may see: "Unable to acquire license to play selected title. The requested license is either invalid or alr...

    May 05, 2017 04:16PM EDT
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  • What to do if there is an "IO Error on Network Request" or &...

    These errors typically occur when there is a connection problem between your computer and Adobe's servers. Please try the steps below to resolve the issue. Windows users Open an Explorer window. Go to Docu...

    May 18, 2017 02:50PM EDT
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  • What to do if you're missing part of an audiobook after transferr...

    If you're missing a part of an audiobook, it's likely that it did not transfer properly to your Apple device (iPhone, iPad, or iPod). To troubleshoot the problem, please follow the steps below. Note: Make sure you have the latest version of iTunes installed before trying these steps. ...

    Jan 04, 2017 03:43PM EST
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