You may see a Download (Restricted) button for a borrowed title on your Checkouts page if certain download formats are blocked on your network. If you click the warning icon in the button, you will receive this message:

Some format options have been disabled. You may see additional download options outside of this network.

This means that if you try accessing titles from a different network, such as your home or a public Wi-Fi hotspot, you may see more available formats on your Checkouts page.

This happens because the administrator of your network has requested that these formats be blocked, and it is not an error.

For more information or questions, please see your network administrator or a staff member.

Last Updated: Feb 24, 2017 05:01PM EST