Choose the image below that looks like the titles on your library's website.

If you see a Disabled button next to a title on your Loans page, it could mean several things:

  • The download format that comes with the title (or that you chose after you borrowed the title) might not be compatible with the device you're currently using. This can happen when you borrow the title on a computer or a compatible device and then switch to an incompatible device to download it. For more information about device compatibility, visit our device profiles.
  • You may have reached your download limit for that title. If that's the case, please contact your library for more help.

Even if the download button is disabled, most eBooks and audiobooks also come with a browser-based "Read" or "Listen" option that may work on your device. Just select the Read in browser or Listen in browser button on your Loans page (if available) to open the title in a new tab.

Note: If you're using the OverDrive app, you may need to switch to your browser to see the Read in browser and Listen in browser options.

If you see a Disabled button next to a title on your Checkouts page, it could mean several things:

  • The download format that comes with the title (or that you chose after you borrowed the title) might not be compatible with the device you're currently using. This can happen when you borrow the title on a computer or a compatible device and then switch to an incompatible device to download it. For more information about device compatibility, visit our device profiles.
  • You may have reached your download limit for that title. If that's the case, please contact your library for more help.
  • You may be connected to a library or school network that doesn't allow you to download titles. If that's the case, you should be able to download the title when you switch to a different network.

Even if the download button is disabled, most eBooks and audiobooks also come with a browser-based "Read" or "Listen" option that may work on your device. Just select the Read (In your browser) or Listen (In your browser) button on your library Checkouts page (if available) to open the title right in your browser.

Last Updated: Feb 22, 2017 09:15AM EST