If you're missing a part of an audiobook, it's likely that it did not transfer properly to your Apple device (iPhone, iPad, or iPod). To troubleshoot the problem, please follow the steps below.

Note: Make sure you have the latest version of iTunes installed before trying these steps.

  1. Plug your device into your computer and open iTunes (if it doesn't open automatically).
  2. Select the Device button near the top-left corner of iTunes.
    Screenshot of the Device button in iTunes
  3. Find the audiobook you've transferred to your device. By default, audiobooks appear under Music (under "On My Device").
    Screenshot of the lefthand pane of iTunes with Music selected under On My Device
  4. Audiobook parts that didn't transfer properly will be grayed out in iTunes. Click on a grayed-out part and press the Delete key on your keyboard.
  5. Re-transfer the audiobook part(s) you removed in step 4 using OverDrive for Windows.
  6. Once the transfer is complete, return to iTunes and make sure your freshly transferred audiobook parts aren't grayed out.
  7. Once you're done, click the eject button next to your device's name so you can safely unplug it.
    Screenshot of the eject button in iTunes
Last Updated: Jan 04, 2017 03:43PM EST