These errors typically occur when there is a connection problem between your computer and Adobe's servers. Please try the steps below to resolve the issue.

Windows users

  1. Open Windows Explorer.
  2. Go to: [My] Documents > [My] Digital Editions > Restore > Tasks then delete the contents of the folder.
  3. Check the following:
    Note: This step involves turning off or adjusting security features you have installed on your computer. You may want to try turning them back on after you've successfully downloaded an eBook.
    • Are you using a firewall? If so, please try disabling it for the eBook download.
      This can include the built-in Windows firewall as well as third party applications, such as Norton Internet Security, McAfee, and AVG. Firewall settings may be blocking Adobe eBook downloads.
    • Are you using a web accelerator? If so, please disable it for the eBook download.
      This is a feature you may want to leave turned off, as it can cause other issues with your computer.
    • Do you have a pop-up blocker? If so, please disable it for the eBook download.
    • Do you have any parental control software installed? If so, please disable it for the eBook download.
    • If you're using Internet Explorer, is it set to the default security level?
      To check, go to: Tools > Internet Options. Under the Security tab, click the Internet icon. Make sure the Default Level is selected under "Security level for this zone."

After you've gone through the above steps, close and re-open your browser, then try downloading the title again.

Mac users

  1. Repair user permissions.
  2. Add Adobe Digital Editions (ADE) as well as the notification digitaleditions to your firewall's exception list.
  3. Uninstall ADE and remove it from the trash.
  4. Restart your computer.
  5. Reinstall ADE.

After you've gone through the above steps, try downloading the title again.

Last Updated: Sep 07, 2016 09:08AM EDT