Something may change with your computer's settings that causes the Digital Rights Management (DRM) software to malfunction. If this occurs, you will need to reset your Windows DRM to listen to or watch OverDrive titles.

Here are some example error codes you might get when you have a DRM error:

  • 0x80070057: The parameter is incorrect
  • 0xC00D2751
  • 0xC00D2781
  • 0xC00D2711

Follow Microsoft's troubleshooting steps to resolve the error

Once you reset the DRM on your computer, you can verify the reset was successful by opening OverDrive's desktop app, then going to Help > About OverDrive. The DRM version should be 2.9.0.1.

Still need help?

If you're still having trouble, please contact support for your library.

When contacting support, please be sure to send the exact error message, what version of Windows you are using, and the title you are having trouble with. With detailed information about the error, support will be able to quickly help you out.

Last Updated: Apr 13, 2015 04:14PM EDT