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What to do if there is a "User Not Activated" or "Loan token not found" error when trying to read an eBook on a NOOK

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This error is typically caused when the NOOK has not been authorized properly. To solve the issue, you'll need to reset the Adobe credentials (which come from Adobe Digital Editions) on your NOOK.

Note: These instructions are for Adobe Digital Editions (ADE) 2.0 or newer. We recommend always using the latest version of ADE.

Note: With the NOOK Tablet, Color, HD, HD+, and Galaxy Tab 4 NOOK you can install OverDrive's app to download titles directly.

What you need

Check your Adobe authentication using Windows

  1. Make sure your computer is properly authorized.
    In ADE, go to Help > Authorization Information.
    Note: If this option is greyed out, please authorize your computer before continuing.
    Screenshot showing Authorization Information highlighted in the ADE Help menu.
    The authorization window will open and show you what credentials you're currently using for your computer.
    Screenshot showing the Adobe ID authorization window.
  2. Close ADE and wait a few moments.
  3. Reset the ADE folder on the NOOK.
    • Connect your NOOK to your computer (if it's not already connected).
    • Double-click your NOOK under "My Computer," "Computer," or "This PC."
    • Locate the folder .adobe-digital-editions and delete it.
  4. Open ADE, then try transferring the eBook again.
  5. After the transfer, disconnect your NOOK. You should now be able to read the eBook on your device.

Check your Adobe authentication using a Mac

  1. Make sure your computer is properly authorized.
    In ADE, go to Help > Authorization Information.
    Note: If this option is greyed out, please authorize your computer before continuing.
    Screenshot showing Authorization Information selected from the ADE Help menu.
    The authorization window will open and show you what credentials you're currently using on your computer.
    Screenshot showing the ADE authorization window.
  2. Close ADE. and wait a few moments.
  3. Reset the ADE folder on the NOOK.
    • Connect your NOOK to your computer (if it's not already connected).
    • Open your NOOK from Finder.
    • Press Command + Shift + G.
    • In the "Go to Folder" window, type: /nook/.adobe-digital-editions. Make sure you replace "nook" with the name of your NOOK (you can find the name of your NOOK on the desktop when you plug it in).
    • Move the contents of the ".adobe-digital-editions" folder to the trash.
  4. Open ADE, then try transferring the eBook again.
  5. After the transfer, disconnect your NOOK. You should now be able to read the eBook on your device.
Last Updated: Sep 16, 2014 03:28PM EDT

What to do if there is a "User Not Activated" or "Loan token not found" error when trying to read an eBook on a NOOK

print it

This error is typically caused when the NOOK has not been authorized properly. To solve the issue, you'll need to reset the Adobe credentials (which come from Adobe Digital Editions) on your NOOK.

Note: These instructions are for Adobe Digital Editions (ADE) 2.0 or newer. We recommend always using the latest version of ADE.

Note: With the NOOK Tablet, Color, HD, HD+, and Galaxy Tab 4 NOOK you can install OverDrive's app to download titles directly.

What you need

Check your Adobe authentication using Windows

  1. Make sure your computer is properly authorized.
    In ADE, go to Help > Authorization Information.
    Note: If this option is greyed out, please authorize your computer before continuing.
    Screenshot showing Authorization Information highlighted in the ADE Help menu.
    The authorization window will open and show you what credentials you're currently using for your computer.
    Screenshot showing the Adobe ID authorization window.
  2. Close ADE and wait a few moments.
  3. Reset the ADE folder on the NOOK.
    • Connect your NOOK to your computer (if it's not already connected).
    • Double-click your NOOK under "My Computer," "Computer," or "This PC."
    • Locate the folder .adobe-digital-editions and delete it.
  4. Open ADE, then try transferring the eBook again.
  5. After the transfer, disconnect your NOOK. You should now be able to read the eBook on your device.

Check your Adobe authentication using a Mac

  1. Make sure your computer is properly authorized.
    In ADE, go to Help > Authorization Information.
    Note: If this option is greyed out, please authorize your computer before continuing.
    Screenshot showing Authorization Information selected from the ADE Help menu.
    The authorization window will open and show you what credentials you're currently using on your computer.
    Screenshot showing the ADE authorization window.
  2. Close ADE. and wait a few moments.
  3. Reset the ADE folder on the NOOK.
    • Connect your NOOK to your computer (if it's not already connected).
    • Open your NOOK from Finder.
    • Press Command + Shift + G.
    • In the "Go to Folder" window, type: /nook/.adobe-digital-editions. Make sure you replace "nook" with the name of your NOOK (you can find the name of your NOOK on the desktop when you plug it in).
    • Move the contents of the ".adobe-digital-editions" folder to the trash.
  4. Open ADE, then try transferring the eBook again.
  5. After the transfer, disconnect your NOOK. You should now be able to read the eBook on your device.
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