If you're having trouble downloading titles using OverDrive's desktop app, or getting a "File Not Found" error, clearing your temporary internet files may solve the issue.

In Chrome

  1. Windows: Press Ctrl + Shift + Del to open the "Clear Browsing Data" window.
    Mac: Press Command + Shift + Del to open the "Clear Browsing Data" window.
  2. Select the beginning of time from the drop down box.
    Clear browsing data window for Google Chrome. See instructions above.
  3. Click Clear browsing data to clear your temporary internet files.
    Don't worry about which options to pick, just use the defaults.
  4. Close and reopen Chrome for the changes to take effect.

In Edge

If you have a keyboard:

  1. Press Ctrl + Shift + Delto open the "Clear browsing data" window.
  2. Click Clear to clear your temporary internet files.
    Don't worry about which options to pick, just use the defaults.
  3. Close and reopen Edge for the changes to take effect.

If you have a touchscreen and no keyboard:

  1. Open the "More actions" drop-down menu (More options button), then tap Settings.
  2. Scroll down and tap Choose what to clear under "Clear browsing data."
    Clear browsing data options
  3. Click Clear to clear your temporary internet files.
    Don't worry about which options to pick, just use the defaults.
  4. Close and reopen Edge for the changes to take effect.

In Firefox

  1. Windows: Press Ctrl + Shift + Del to open the "Clear Recent History" window.
    Mac: Press Command + Shift + Del to open the "Clear Recent History" window.
  2. Select Everything from the drop down box.
    Clear all history window for Firefox. See instructions above.
  3. Click Clear Now to clear your temporary internet files.
    Don't worry about which options to pick, just use the defaults.
  4. Close and reopen Firefox for the changes to take effect.

In Internet Explorer

  1. Press Ctrl + Shift + Del to open the "Delete Browsing History" window.
    Delete browsing history window for Internet Explorer. See instructions above.
  2. Click Delete to clear your temporary internet files.
    Don't worry about which options to pick, just use the defaults.
  3. Close and reopen Internet Explorer for the changes to take effect.

In Safari

  1. From the menu bar in Safari, select Safari, then Clear History and Website Data... from the drop-down menu.
  2. Click Clear History to clear all your temporary internet files.
    Clear browser data pop-up window. See instructions above
  3. Close and reopen Safari for the changes to take effect.
Last Updated: Jan 21, 2016 03:08PM EST