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How to remove temporary internet files from a computer

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If you're having trouble downloading titles using OverDrive's desktop app, or getting a "File Not Found" error, clearing your temporary internet files may solve the issue.

Using Internet Explorer

  1. Press Ctrl + Shift + Del to open the "Delete Browsing History" window.
    Screenshot of delete browsing history window for Internet Explorer with default options selected
  2. Click Delete to clear your temporary internet files.
    Don't worry about which options to pick, just use the defaults.
  3. Close and reopen Internet Explorer for the changes to take effect.

Using Firefox

  1. Windows: Press Ctrl + Shift + Del to open the "Clear Recent History" window.
    Mac: Press Command + Shift + Del to open the "Clear Recent History" window.
  2. Select Everything from the drop down box.
    Screenshot of clear all history window for Firefox with default options selected
  3. Click Clear Now to clear your temporary internet files.
    Don't worry about which options to pick, just use the defaults.
  4. Close and reopen Firefox for the changes to take effect.

Using Chrome

  1. Windows: Press Ctrl + Shift + Del to open the "Clear Browsing Data" window.
    Mac: Press Command + Shift + Del to open the "Clear Browsing Data" window.
  2. Select the beginning of time from the drop down box.
    Screenshot of clear browsing data window for Google Chrome with default options selected
  3. Click Clear browsing data to clear your temporary internet files.
    Don't worry about which options to pick, just use the defaults.
  4. Close and reopen Chrome for the changes to take effect.

Using Safari

  1. Windows: From the menu bar in Safari, select Edit, then Reset Safari from the drop-down list.
    Mac: From the menu bar in Safari, select Safari, then Reset Safari from the drop-down list.
  2. Uncheck any items you do not wish to reset, then click Reset.
    Screenshot showing the Reset Safari dialog box
  3. Close and reopen Safari for the changes to take effect.
Last Updated: Sep 15, 2014 11:21AM EDT

How to remove temporary internet files from a computer

print it

If you're having trouble downloading titles using OverDrive's desktop app, or getting a "File Not Found" error, clearing your temporary internet files may solve the issue.

Using Internet Explorer

  1. Press Ctrl + Shift + Del to open the "Delete Browsing History" window.
    Screenshot of delete browsing history window for Internet Explorer with default options selected
  2. Click Delete to clear your temporary internet files.
    Don't worry about which options to pick, just use the defaults.
  3. Close and reopen Internet Explorer for the changes to take effect.

Using Firefox

  1. Windows: Press Ctrl + Shift + Del to open the "Clear Recent History" window.
    Mac: Press Command + Shift + Del to open the "Clear Recent History" window.
  2. Select Everything from the drop down box.
    Screenshot of clear all history window for Firefox with default options selected
  3. Click Clear Now to clear your temporary internet files.
    Don't worry about which options to pick, just use the defaults.
  4. Close and reopen Firefox for the changes to take effect.

Using Chrome

  1. Windows: Press Ctrl + Shift + Del to open the "Clear Browsing Data" window.
    Mac: Press Command + Shift + Del to open the "Clear Browsing Data" window.
  2. Select the beginning of time from the drop down box.
    Screenshot of clear browsing data window for Google Chrome with default options selected
  3. Click Clear browsing data to clear your temporary internet files.
    Don't worry about which options to pick, just use the defaults.
  4. Close and reopen Chrome for the changes to take effect.

Using Safari

  1. Windows: From the menu bar in Safari, select Edit, then Reset Safari from the drop-down list.
    Mac: From the menu bar in Safari, select Safari, then Reset Safari from the drop-down list.
  2. Uncheck any items you do not wish to reset, then click Reset.
    Screenshot showing the Reset Safari dialog box
  3. Close and reopen Safari for the changes to take effect.
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