Categories

Related Articles

Visit Library support
Visit Library support

How to run the Windows Media Player Security Upgrade

Print

When you try to download a title to OverDrive Media Console on your computer, you may receive a prompt to upgrade the security of Windows Media Player. This upgrade is needed in order to play titles protected with DRM (Digital Rights Management), and ensures that the DRM components within Windows Media Player are up to date.

Note: You need to be logged into your computer as an administrator in order for these steps to work, and you should only have to do this once.

If you're running Windows XP, please skip to step 3.

  1. From your computer's start menu, right click on Internet Explorer, then click Run as administrator.
    If this option is missing, please follow the instructions found here to add it.
    Screenshot showing the Run as administrator option in the right-click menu
    If you're using Windows 8, right click or swipe down on Internet Explorer from your Start screen. Select Run as administrator.
    Screenshot showing the Windows 8 program options
  2. Click Yes to continue.
  3. Go to this address: http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp using Internet Explorer. You must use Internet Explorer for this upgrade.
  4. Click the Upgrade button and follow the prompts to finish.

For Internet Explorer 10 users

If the Upgrade button is grayed out after completing the steps above, please try this:

  1. Press F12 on your keyboard (or click the Gear icon in the top-right corner, and select F12 developer tools).
  2. From the Developer Tools windows, select Browser Mode: IE10 Compat View, then Internet Explorer 10 Compatibility View from the drop-down.
  3. Try upgrading from http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp again.
  4. If this does not work, go back to step 2, select Internet Explorer 9 from the drop-down, and attempt step 3 again.

Still having trouble?

If you're having trouble running the security upgrade, you may need to reset your Windows DRM software.

If you've tried that and are still having trouble, you may need to temporarily disable User Account Controls on your computer.

Last Updated: Mar 19, 2014 09:03AM EDT

How to run the Windows Media Player Security Upgrade

print it

When you try to download a title to OverDrive Media Console on your computer, you may receive a prompt to upgrade the security of Windows Media Player. This upgrade is needed in order to play titles protected with DRM (Digital Rights Management), and ensures that the DRM components within Windows Media Player are up to date.

Note: You need to be logged into your computer as an administrator in order for these steps to work, and you should only have to do this once.

If you're running Windows XP, please skip to step 3.

  1. From your computer's start menu, right click on Internet Explorer, then click Run as administrator.
    If this option is missing, please follow the instructions found here to add it.
    Screenshot showing the Run as administrator option in the right-click menu
    If you're using Windows 8, right click or swipe down on Internet Explorer from your Start screen. Select Run as administrator.
    Screenshot showing the Windows 8 program options
  2. Click Yes to continue.
  3. Go to this address: http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp using Internet Explorer. You must use Internet Explorer for this upgrade.
  4. Click the Upgrade button and follow the prompts to finish.

For Internet Explorer 10 users

If the Upgrade button is grayed out after completing the steps above, please try this:

  1. Press F12 on your keyboard (or click the Gear icon in the top-right corner, and select F12 developer tools).
  2. From the Developer Tools windows, select Browser Mode: IE10 Compat View, then Internet Explorer 10 Compatibility View from the drop-down.
  3. Try upgrading from http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp again.
  4. If this does not work, go back to step 2, select Internet Explorer 9 from the drop-down, and attempt step 3 again.

Still having trouble?

If you're having trouble running the security upgrade, you may need to reset your Windows DRM software.

If you've tried that and are still having trouble, you may need to temporarily disable User Account Controls on your computer.

×
http://assets01.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete