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How to run the Windows Media Player security upgrade

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When you try to download a title to OverDrive's app on your computer, you may receive a prompt to upgrade the security of Windows Media Player. This upgrade is needed in order to play titles protected with DRM (Digital Rights Management), and ensures that the DRM components within Windows Media Player are up to date.

Note: You need to be logged into your computer as an administrator in order for these steps to work, and you should only have to do this once.

Run the Window Media Player security upgrade

If you're running Windows XP, please skip to step 3.

  1. From your computer's start menu, right click on Internet Explorer, then click Run as administrator.
    If this option is missing, please follow the instructions found here to add it.
    Screenshot showing the Run as administrator option in the right-click menu
    If you're using Windows 8, right click or swipe down on Internet Explorer from your Start screen. Select Run as administrator.
    Screenshot showing the Windows 8 program options
  2. Click Yes to continue.
  3. Go to this address in Internet Explorer to run the security component upgrade for Windows Media Player: http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp.
    Note: You must use Internet Explorer to run the upgrade.
  4. Click the Upgrade button and follow the prompts to finish.

For Internet Explorer 10 users

If the Upgrade button is grayed out after completing the steps above, please try this:

  1. Press F12 on your keyboard (or click the Gear icon in the top-right corner, and select F12 developer tools).
  2. From the Developer Tools windows, select Browser Mode: IE10 Compat View, then Internet Explorer 10 Compatibility View from the drop-down.
  3. Go to this address in Internet Explorer to run the security component upgrade for Windows Media Player: http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp.
  4. If this does not work, go back to step 2, select Internet Explorer 9 from the drop-down, and attempt step 3 again.

For Internet Explorer 11 users

If the Upgrade button is grayed out at the security component upgrade website, please follow the steps found on Microsoft's site to add a site to the Compatibility View list, then try upgrading the security component for Windows Media Player again.

Still having trouble?

If you're having trouble running the security upgrade, you may need to reset your Windows DRM software.

If you've tried that and are still having trouble, you may need to temporarily disable User Account Controls on your computer.

If you receive the error "Windows Media Player encountered a problem while playing this file," turn off Protected Mode in Internet Explorer and download the file(s) again.

 

Last Updated: Aug 22, 2014 03:35PM EDT

How to run the Windows Media Player security upgrade

print it

When you try to download a title to OverDrive's app on your computer, you may receive a prompt to upgrade the security of Windows Media Player. This upgrade is needed in order to play titles protected with DRM (Digital Rights Management), and ensures that the DRM components within Windows Media Player are up to date.

Note: You need to be logged into your computer as an administrator in order for these steps to work, and you should only have to do this once.

Run the Window Media Player security upgrade

If you're running Windows XP, please skip to step 3.

  1. From your computer's start menu, right click on Internet Explorer, then click Run as administrator.
    If this option is missing, please follow the instructions found here to add it.
    Screenshot showing the Run as administrator option in the right-click menu
    If you're using Windows 8, right click or swipe down on Internet Explorer from your Start screen. Select Run as administrator.
    Screenshot showing the Windows 8 program options
  2. Click Yes to continue.
  3. Go to this address in Internet Explorer to run the security component upgrade for Windows Media Player: http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp.
    Note: You must use Internet Explorer to run the upgrade.
  4. Click the Upgrade button and follow the prompts to finish.

For Internet Explorer 10 users

If the Upgrade button is grayed out after completing the steps above, please try this:

  1. Press F12 on your keyboard (or click the Gear icon in the top-right corner, and select F12 developer tools).
  2. From the Developer Tools windows, select Browser Mode: IE10 Compat View, then Internet Explorer 10 Compatibility View from the drop-down.
  3. Go to this address in Internet Explorer to run the security component upgrade for Windows Media Player: http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp.
  4. If this does not work, go back to step 2, select Internet Explorer 9 from the drop-down, and attempt step 3 again.

For Internet Explorer 11 users

If the Upgrade button is grayed out at the security component upgrade website, please follow the steps found on Microsoft's site to add a site to the Compatibility View list, then try upgrading the security component for Windows Media Player again.

Still having trouble?

If you're having trouble running the security upgrade, you may need to reset your Windows DRM software.

If you've tried that and are still having trouble, you may need to temporarily disable User Account Controls on your computer.

If you receive the error "Windows Media Player encountered a problem while playing this file," turn off Protected Mode in Internet Explorer and download the file(s) again.

 

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