Troubleshooting errors that say an ebook has been downloaded or fulfilled by another user or account
If you download an ebook on one device, then try to download it to
- This title has been downloaded using a different account. Authorize this app with the same OverDrive account (or Adobe ID) you originally used to download the title.
- E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER
You may also see this type of error on a single device if you uninstall and reinstall the OverDrive app, but sign into the app in a different way.
These errors mean you're using more than one authorization (or app sign-in) method. The authorization needs to match on all your devices in order to download the same books to each of them.
To fix and prevent this error, make sure you're using the same authorization to sign into
Note: You may also want to consider trying the Libby app to enjoy digital titles from your library. Libby doesn't require authorization, so you won't run into this problem there, and your current OverDrive loans will be waiting for you in Libby when you sign in with your library card.
If you see the error on an ereader or in ADE
- Deauthorize ADE: Press Ctrl + Shift + D (Windows) or Command + Shift + D (Mac) on your keyboard, enter your password, then click Erase Authorization.
- Reauthorize ADE using the same authorization (OverDrive account or Adobe ID) you originally used to download the book. You can find ADE authorization steps in this article.
- Ereader only: Try transferring the ebook again.
Note: If your ereader doesn't use ADE to transfer books, consult your device's manual to learn how to deauthorize, reauthorize, and transfer books to it.
If you see this error in the OverDrive app
OverDrive for Fire tablets, Android, and Chromebook
- Deauthorize the app: Go to Home menu > Settings, then tap Deauthorize.
- Sign out of the app: Go to Home menu > Account, then tap Sign out.
- Sign back into the app: Go to Home menu > Account, select Sign in, and sign in using the same authorization you originally used to download the book.
Note:If you originally used an Adobe ID to download the book, you'll need to sign into the app with your OverDrive account or a library card, then add an Adobe ID.
Note: Your device should automatically authorize when you sign in. If it doesn't, follow the prompts to authorize when you try to download an ebook.
OverDrive for iOS
- Deauthorize the app: Go to Home menu > Settings > Adobe ID, then tap Deauthorize.
- Sign out of the app: Go to Home menu > Account, then tap Sign out.
- Sign back into the app: Go to Home menu > Account, select Sign in, and sign in using the same authorization you originally used to download the book.
Note: If you originally used an Adobe ID to download the book, you'll need to sign into the app with your OverDrive account or a library card, then add an Adobe ID.
Note: Your device should automatically authorize when you sign in. If it doesn't, follow the prompts to authorize when you try to download an ebook.
OverDrive for Windows 8/10
- Deauthorize the app: Go to Settings > Authorization, then select Deauthorize.
- Sign out of the app: Go to Settings > OverDrive account, then select Sign out.
- Sign back into the app: Go to Settings > OverDrive account, select Sign in, and sign in using the same authorization you originally used to download the book.
Note: If you originally used an Adobe ID to download the book, you'll need to sign into the app with your OverDrive account or a library card, then add an Adobe ID.
Note: Your device should automatically authorize when you sign in. If it doesn't, follow the prompts to authorize when you try to download an ebook.
If you try the sections above and still get this error...
Make sure your devices are all authorized the same way, then contact support. They'll be able to reset the authorization for your current checkouts, and you'll be able to continue reading your borrowed books.
