General troubleshooting for the OverDrive app

1. Check your internet connection, and make sure you have a strong signal.
   • If you're using a public Wi-Fi (for example, at a coffeehouse or restaurant), make sure you're fully connected. Some public Wi-Fi networks ask you to accept terms or sign in before you can connect.
   • If you're using a VPN, disconnect from it and try again.
   • Try a different connection, like switching from Wi-Fi to cellular.
2. Close the OverDrive app completely by swiping it from your recently used apps list.
3. Restart your device.
   • Hold down the Power button until options appear.
   • Tap Power Off, then OK (if prompted) to turn off your device.
4. Contact support for more help, and let them know you tried all the steps in this article.

If you're having trouble downloading a title, try manually starting the download:

1. Tap the icon in the top-left corner to open the Home menu.
2. Tap Files, and make sure the Downloads slider (at the top of the menu) is turned on.
   
3. Tap the title that won't download.
4. If any files are waiting to download, select Delete all.
5. Tap Download all, or tap the individual parts you'd like to download, then Download.
   

1. Check your internet connection, and make sure you have a strong signal.
   • If you're using a public Wi-Fi (for example, at a coffeehouse or restaurant), make sure you're fully connected. Some public Wi-Fi networks ask you to accept terms or sign in before you can connect.
   • If you're using a VPN, disconnect from it and try again.
   • Try a different connection, like switching from Wi-Fi to cellular.
2. Close the OverDrive app completely by swiping it up from your app switcher.
3. Restart your device.

If you're having trouble downloading a title, try manually starting the download:

1. Tap the icon in the top-left corner to open the Home menu.
2. Tap Files, then tap the title that won't download.
3. If any files are waiting to download, select Delete all.
   
4. Tap Download all, or tap the individual parts you'd like to download, then Download.

Contact support for more help, and let them know you tried all the steps in this article.

1. Check your internet connection, and make sure you have a strong signal.
   • If you're using a public Wi-Fi (for example, at a coffeehouse or restaurant), make sure you're fully connected. Some public Wi-Fi networks ask you to accept terms or sign in before you can connect.
   • If you're using a VPN, disconnect from it and try again.
   • Try a different connection, like switching from Wi-Fi to cellular.
2. Close the OverDrive app completely.
   • On a desktop: Click the X icon in the top-right corner of the app window.
   • On a touchscreen: Press the back button, then swipe down from the top of the screen and drag the app to the bottom of the screen.
3. Restart your device.
   • On a desktop: Right-click on the Start menu and select Shut down or sign out, then Restart.
   • On a touchscreen device: Press and hold the Power button and swipe down on the screen.
4. Contact support for more help, and let them know you tried all the steps in this article.