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Contact your library for additional help.
When transferring titles to a NOOK, it is important to make sure your NOOK is connected to your computer before you open Adobe Digital Editions (ADE).
When a NOOK is recognized by ADE, a you'll see it under 'Devices.' If you can't see yours, this article should help.
Note: These instructions are for ADE 2.0 or newer. We recommend always using the latest version of ADE.
Note: With the NOOK Tablet, Color, HD and HD+ you can install OverDrive's mobile app to download titles directly.
Close out of ADE, and unplug your NOOK.
Reconnect your NOOK, and wait a few moments.
Open ADE (in 'Library View'). The Library button is in the top-left corner of the ADE window when an eBook is open.
Your NOOK should show up under 'Devices' on the left side of the screen.
The next step is to make sure that ADE is properly authorized on both your computer and your device.
In ADE, go to Help > Authorization Information… If this option is greyed out, authorize your computer. The authorization window opens and shows you what ID you're currently using for your computer.
Now that we know your computer is authorized, you'll need to reset the ADE folder on your NOOK.
Connect your NOOK to your computer.
Double-click your NOOK under 'My Computer' or 'Computer'.
Locate the folder .adobe-digital-editions, and delete it from your NOOK.
Open ADE. Drag the eBook you'd like to transfer up to your device. ADE will automatically register your NOOK with the same ID that you're using on your PC.
If these steps do not correct the issue, please try a factory reset on your NOOK.
In ADE, go to Help > Authorization Information… If this option is greyed out, authorize your computer. The authorization window opens and shows you what ID you're currently using on your computer.
Open your NOOK from Finder.
Press Command + Shift + G.
In the 'Go to Folder' window, type '/nook/.adobe-digital-editions'.
Make sure the bold section of the path above ('nook') matches the name of your NOOK which is shown on the desktop when you plug it in.
Move the contents of the '.adobe-digital-editions' folder to the trash.